Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Languages
Affiliations
Timeline
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Ayaan Jamal

Dar Es Salaam

Summary

IT Technician with proven expertise in delivering efficient technical support in dynamic environments. Specializes in diagnosing complex network issues, configuring hardware, and ensuring seamless software installation. Demonstrated ability to manage IT infrastructure, reducing downtime and enhancing user productivity through effective problem-solving and analytical skills.

Overview

6
6
years of professional experience

Work History

IT Technician Intern

CSS Group (Computer Sales & Services)
Dar Es Salaam
09.2024 - 05.2025
  • Assisted customers with technical support and troubleshooting for various devices.
  • Installed and configured hardware components for personal computers and peripherals.
  • Conducted routine maintenance on computer systems to ensure optimal performance.
  • Collaborated with team members to resolve complex technical issues efficiently.

Selcom Paytech Ltd.
Dar es Salaam
08.2022 - 08.2024
  • Creating, editing, and managing content for duka.direct
  • Maintaining an organised and accurate product catalogue
  • Data entry for many products
  • Account management and administration of reports
  • Working with Selcom POS Machines and speaking to a few clients

Front Desk and Sales Representative

Elite Computers Ltd.
Dar es Salaam
05.2021 - 12.2021
  • Front Desk responsibility
  • Sales representative for Apple products
  • Welcoming and creating an environment for new customers
  • Create social media videos and images using Photoshop as well as premiere pro.
  • Engaged customers to identify their computing needs and recommend suitable products.

Customer Support Agent

Parimatch Tanzania
Dar es Salaam
09.2020 - 12.2020
  • Communicating with customers from India
  • Report problems with Customer accounts
  • Answer and Create solutions to existing problems to help out the customers
  • Assisted customers with inquiries regarding sports betting and gaming services.

Intern

The Aga Khan Hospital
Dar es Salaam
04.2019 - 06.2019
  • Help with administrative responsibilities
  • Repair technical issues
  • Solve IT related problems
  • Teach other employees on how to use the IT equipment

Education

Bachelors Degree - Information Systems

Unique Academy
Dar es Salaam, Tanzania
08.2025

IB -

MIT Vishwashanti Gurukul
Pune, India
01.2019

GCSE -

Aga Khan Mzizima Secondary School
Dar es Salaam, Tanzania
01.2017

Skills

  • Microsoft Office
  • Adobe Software
  • PHP
  • HTML
  • JavaScript
  • SQL
  • Java
  • Technical support
  • Data entry
  • Hardware installation

Volunteer Experience

  • Habitat For Humanity, Rupee for Change, 01/01/17, 01/01/18
  • Aga Khan Foundation, 3 day conference, 06/21/22, 06/23/22

References

  • Aqil Kurji, Elite Computers Ltd., +255 777 529 999, Opposite Olympio School, Upanga, Dar es Salaam, Tanzania
  • Rahim Jassani, The Aga Khan Hospital, +255 786 943 430, Ocean Road, Dar es Salaam, Tanzania, 2289

Languages

  • English
  • Kiswahili
  • Gujrati
  • Hindi

Affiliations

Microsoft Office Basics, 2017 .

Recognized for the use of Microsoft Office in the modern day world. Power Computers Training Institute Ltd.

Cisco Certified Network Associate, 2020 .

The purpose of the CSCU training program is to provide individuals with the necessary knowledge and skills to protect their information assets.

Unique Academy

Certified Secure Computer User, 2020 .

The purpose of the CSCU training program is to provide individuals with the necessary knowledge and skills to protect their information assets.

Unique Academy

Java Programming, 2021 .

Program that shows the essentials of using Java in the real world and its usage in development platforms.

Unique Academy

Network Security Fundamentals, 2021 .

It is a security program covering the fundamental concepts of network security. Unique Academy

Ethical Hacking Essentials, 2022 .

This is a security program covering important fundamental concepts of information security, ethical hacking, and penetration testing

Unique Academy

Timeline

IT Technician Intern

CSS Group (Computer Sales & Services)
09.2024 - 05.2025

Selcom Paytech Ltd.
08.2022 - 08.2024

Front Desk and Sales Representative

Elite Computers Ltd.
05.2021 - 12.2021

Customer Support Agent

Parimatch Tanzania
09.2020 - 12.2020

Intern

The Aga Khan Hospital
04.2019 - 06.2019

Bachelors Degree - Information Systems

Unique Academy

IB -

MIT Vishwashanti Gurukul

GCSE -

Aga Khan Mzizima Secondary School
Ayaan Jamal