Proven leader in IT and project management with a track record of driving operational improvements and cost savings at Fountain Gate Academy. Skilled in IT asset management and team development, I excel in creating solutions that enhance efficiency and user satisfaction. My strategic thinking and communication skills have consistently fostered collaboration and innovation, achieving significant advancements in technology integration and multimedia project delivery.
Hi, I’m
Awadh Said
Summary
Overview
15
years of professional experience
1
Certification
Work History
Fountain Gate Academy
ICT Manager
09.2023 - Current
Job overview
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Fountain Gate Academy
Multimedia Manager
06.2023 - 09.2023
Job overview
- Adapted rapidly evolving client needs aligning creative direction with business objectives harmoniously.
- Spearheaded process improvements, reducing inefficiencies and optimizing team performance for timely project delivery.
- Facilitated open communication among team members, fostering a positive work environment conducive to collaboration and creative problemsolving.
- Led creative brainstorming sessions, generating fresh ideas and driving innovation in multimedia projects.
Ray International Llc
Power Plant Operator
01.2019 - 04.2021
Job overview
- Improved safety standards by conducting regular inspections and implementing necessary modifications to the power plant layout.
- Documented plant activities in logs and detailed concerns and issues prior to distributing reports to manager.
- Ensured accurate record-keeping for inventory management purposes, maintaining adequate stock levels while avoiding excess costs associated with overstocking supplies.
- Enhanced power plant efficiency by monitoring and adjusting control systems for optimal performance.
Ray International Llc
Project Coordinator
01.2016 - 12.2016
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Proin Promotion Limited
Sales and Logistics Manager
09.2014 - 04.2015
Job overview
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
Proin Promotion Limited
Assistant Marketing Manager
09.2013 - 09.2014
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
- Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
Clips Trading
Salesman
01.2011 - 06.2011
Job overview
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
The Institute of Management and Information Technology
Lecturer
06.2009 - 12.2010
Job overview
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Education
Institute of Management And Information Technology
Microsoft SQL from Database Management
12.2019
University Overview
Institute of Management And Information Technology
Bachelor Degree from Business And Communication
12.2012
University Overview
Majoring in Sales and Communication
IAT College Mombasa Kenya
Cisco Security from Security
12.2011
University Overview
Makerere University Uganda
CCNA from Cisco
12.2010
University Overview
Skills
- IT Asset management
- Network Administration
- Technical Troubleshooting
- Team development
- Strategic thinking skills
- Planning and delivering skills
- People management skills
- Communication skills
- Persuasion and influencing, Negotiation skills
Certification
Cisco Security
Microsoft SQL
Mcp
Timeline
ICT Manager
Fountain Gate Academy
09.2023 - Current
Multimedia Manager
Fountain Gate Academy
06.2023 - 09.2023
Power Plant Operator
Ray International Llc
01.2019 - 04.2021
Project Coordinator
Ray International Llc
01.2016 - 12.2016
Sales and Logistics Manager
Proin Promotion Limited
09.2014 - 04.2015
Assistant Marketing Manager
Proin Promotion Limited
09.2013 - 09.2014
Salesman
Clips Trading
01.2011 - 06.2011
Lecturer
The Institute of Management and Information Technology
06.2009 - 12.2010
Institute of Management And Information Technology
Microsoft SQL from Database Management
Institute of Management And Information Technology
Bachelor Degree from Business And Communication
IAT College
Cisco Security from Security
Makerere University
CCNA from Cisco
Cisco Security
Microsoft SQL
Mcp
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