Godbless Mosha
Customer Service Representative
Arusha,01
Summary
Dedicated and skilled technical support with over 2 years of experience in providing exceptional technical support and customer service in various environments. Proficient in diagnosing and troubleshooting technical issues, assisting clients with IT solutions, and ensuring a high level of customer satisfaction. Organized and dependable personnel successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
NOC Technician
Habari Node Plc
09.2023 - Current
- Provide technical support to clients and internal staff, addressing network-related queries and issues in professional and timely manner.
- Diagnose and troubleshoot technical problems, including wireless network problems and Wi-Fi coverage issues.
- Improved response time by 79% to critical incidents by proactively monitoring network alarms and alerts.
Technical Support Intern
Habari Node Plc
11.2022 - 01.2023
- Performed numerous wireless connection installations and troubleshooting various connection challenges.
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
- Reduced call resolution times to 88% by effectively troubleshooting and resolving technical problems.
IT Consultant
Tukutane Porini Safaris
01.2020 - 04.2022
- Assisted clients with 90% IT solutions, ensuring smooth integration with digital world.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical challenges.
Education
Diploma in Interconnecting Cisco Devices -
Alison Online
Online Course 11.2022 - 04.2023
Bachelor Degree in Computer Science -
University of Dar Es Salaam
Dar Es Salaam, Tanzania 01.2019 - 04.2022
Cyber-Crime Detection and Prevention Certificate -
IFM Institute
Dar Es SalaamSkills
Proficient in customer support and technical assistance
Certification
Skillfront (Online Certificate) ISO/IEC 27001 Information Security Associate
Languages
English (Fluent)
Swahili (Native)
References
Elisante Ephraim,
+255 764 339 147,
Deputy at Tukutane Porini Safaris,
eliephrahim@gmail.com
Fridah Edson,
Branch Manager, Habari Node Plc,
+255 752 200 888,
fridah.edson@habari.co.tz
Timeline
NOC Technician
Habari Node Plc
09.2023 - Current
Technical Support Intern
Habari Node Plc
11.2022 - 01.2023
Diploma in Interconnecting Cisco Devices -
Alison Online
11.2022 - 04.2023
IT Consultant
Tukutane Porini Safaris
01.2020 - 04.2022
Bachelor Degree in Computer Science -
University of Dar Es Salaam
01.2019 - 04.2022
Cyber-Crime Detection and Prevention Certificate -
IFM Institute
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