Godbless Mosha
Customer Service Representative
Arusha,01
Summary
Dedicated and skilled technical support with over 2 years of experience in providing exceptional technical support and customer service in various environments. Proficient in diagnosing and troubleshooting technical issues, assisting clients with IT solutions, and ensuring a high level of customer satisfaction. Organized and dependable personnel successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
NOC Technician
Habari Node Plc
09.2023 - Current
- Provide technical support to clients and internal staff, addressing network-related queries and issues in professional and timely manner.
- Diagnose and troubleshoot technical problems, including wireless network problems and Wi-Fi coverage issues.
- Improved response time by 79% to critical incidents by proactively monitoring network alarms and alerts.
Technical Support Intern
Habari Node Plc
11.2022 - 01.2023
- Performed numerous wireless connection installations and troubleshooting various connection challenges.
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
- Reduced call resolution times to 88% by effectively troubleshooting and resolving technical problems.
IT Consultant
Tukutane Porini Safaris
01.2020 - 04.2022
- Assisted clients with 90% IT solutions, ensuring smooth integration with digital world.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical challenges.
Education
Diploma in Interconnecting Cisco Devices -
Alison Online
Online Course 11.2022 - 04.2023
Bachelor Degree in Computer Science -
University of Dar Es Salaam
Dar Es Salaam, Tanzania 01.2019 - 04.2022
Cyber-Crime Detection and Prevention Certificate -
IFM Institute
Dar Es SalaamSkills
Proficient in customer support and technical assistance
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Experience with network monitoring tools and technologies
Knowledge of network design and implementation
Performance optimization and incident management
Teamwork and collaboration
Proficient in hardware and software management
Certification
Skillfront (Online Certificate) ISO/IEC 27001 Information Security Associate
Languages
English (Fluent)
Swahili (Native)
References
Elisante Ephraim,
+255 764 339 147,
Deputy at Tukutane Porini Safaris,
eliephrahim@gmail.com
Fridah Edson,
Branch Manager, Habari Node Plc,
+255 752 200 888,
fridah.edson@habari.co.tz
Timeline
NOC Technician
Habari Node Plc
09.2023 - Current
Technical Support Intern
Habari Node Plc
11.2022 - 01.2023
Diploma in Interconnecting Cisco Devices -
Alison Online
11.2022 - 04.2023
IT Consultant
Tukutane Porini Safaris
01.2020 - 04.2022
Bachelor Degree in Computer Science -
University of Dar Es Salaam
01.2019 - 04.2022
Cyber-Crime Detection and Prevention Certificate -
IFM Institute