Austine Omondi Onyina
Nairobi
Summary
I'm an organized E-commerce operations expert with 8 years of progressive experience. Strong leader, and problem-solver with firm belief in continuous improvement, a strategy I have deployed to streamline operations, decrease costs, and promote organizational efficiency.
Overview
9
9
years of professional experience
Work History
Country Head of Operations
Wasoko
Daresalam
10.2022 - 02.2025
- Optimized operations by maximizing fleet and warehouse capacity, reducing waste, and enhancing personnel productivity. This effort decreased operations cost as a percentage of net merchandise value from 7.5% in Q1 2024 to 4.1% by the end of Q2 2024, enabling the business to achieve a positive CM3.
- Spearheaded the implementation of route optimization and capacity planning technology, boosting the delivery success rate to a consistent weekly average of 95%.
- Negotiated favorable terms for third-party contracts, reducing monthly expenditures by $8,000 in Q3 2023.
- Introduced a 24-hour shift model, reducing overtime compensation by 70% while improving leave management and operational efficiency.
Regional Logistics and Customer Service Manager
Wasoko
Nairobi
01.2022 - 09.2022
- Spearheaded operations expansion in the East Africa region (Rwanda, Uganda, and Zambia), successfully launching four new branches.
- Managed a network of warehouses across East Africa, achieving an average of 15% month-on-month growth in operational performance.
- Developed and implemented policies to streamline inventory management, maintaining regional shrinkage levels below 0.1% month-on-month.
- Oversaw performance metrics for the regional logistics team, ensuring consistent alignment with monthly and quarterly targets.
- Optimized team productivity by managing workflows to consistently meet or exceed quality service goals.
- Ensured the achievement of performance goals by effectively executing metrics in key areas: Safety, Quality, Productivity, and Customer Service.
Country Logistics and Customer Service Manager
Wasoko
Nairobi
01.2021 - 01.2022
- Developed and enforced compliance standards across 12 fulfillment centers, ensuring adherence in key areas such as loading, stock reconciliation, cash reconciliation, storage, and stock counts.
- Maintained optimal inventory levels by implementing a three-day safety stock system across all fulfillment centers, effectively minimizing out-of-stock scenarios.
- Streamlined communication channels between branch-level warehouse managers and the Kenya finance team, ensuring timely and accurate payment processing for LPOs.
- Trained and mentored branch managers in identifying key performance indicators, recognizing improvement opportunities, adopting best practices, and successfully executing performance enhancement initiatives.
- Participated actively in recruitment efforts, attracting and retaining top talent to build and sustain a high-performing team.
- Set and achieved performance goals by implementing and monitoring metrics across Safety, Quality, Productivity, and Customer Service domains.
- Protected and optimized company assets, including buildings, equipment, and inventory, through rigorous control, maintenance, and utilization practices.
- Drove continuous process improvements to enhance fulfillment efficiency and promote operational excellence.
Country Warehouse Manager
Wasoko
Nairobi
04.2019 - 01.2021
- Inspired and motivated warehouse teams to drive operational improvements, significantly enhancing team efficiency.
- Trained, guided, and evaluated warehouse staff, boosting overall performance and productivity rates.
- Streamlined communication flow between branch-level warehouse managers, procurement, and finance teams to ensure timely inventory sourcing and prompt invoice payment settlements.
- Monitored and enforced team compliance with company regulations and operational procedures.
- Developed and ensured adherence to standard operating procedures across all Kenya branches, covering critical warehouse functions such as loading, stock reconciliation, cash reconciliation, storage, and stock counts.
- Oversaw the creation of branch-level warehouse budgets, including allocations for additional personnel, storage capacity, parking capacity, offloading capacity, and stock forecasting.
- Managed inventory levels across all branches, ensuring balanced stocking practices to avoid overstocking or understocking of SKUs.
Branch Warehouse Manager
Wasoko
Nairobi
01.2017 - 03.2019
- Managed inventory levels to ensure branches maintained balanced stock, avoiding overstocking or understocking of SKUs.
- Reviewed and improved business practices, optimizing processes to reduce operational expenses and enhance efficiency.
- Developed branch-level budgets for additional personnel, offloading costs, loading capacity, and stock forecasting, ensuring optimal resource allocation.
- Created and implemented a comprehensive staff training program to enhance employee performance, boost morale, and support professional development.
- Maintained accurate daily logs to ensure precise internal reporting and effective tracking of material movements.
- Optimized delivery plans by leveraging strong scheduling, organizational skills, and route development expertise, improving overall logistics efficiency.
- Resolved employee conflicts effectively, adhering to company protocols to maintain a positive and productive work environment.
Field Sales Supervisor
Wasoko
Nairobi
02.2016 - 01.2017
- Supervised a team of field sales and delivery representatives, ensuring operational efficiency and goal achievement.
- Issued and reconciled inventory and cash collections at the end of each day, maintaining accuracy and accountability.
- Assigned sales agents to routes and monitored their performance to ensure productivity and target attainment.
- Led expansion efforts in Nairobi markets by recruiting, training, and coaching personnel to meet operational and business growth needs.
Education
Bachelor of Science - Food Sciences And Technology
Egerton University
11.2015
Kenya Certificate of Secondary Education - undefined
Barding Secondary School
11.2010
Skills
- Problem-solving aptitude
- Adaptability and Flexibility
- Operations Management
- Data analytical skills
- Organizational Structuring
- People Development
Hobbies and Interests
- Reading
- Watching Movies
- Gardening
Timeline
Country Head of Operations
Wasoko
10.2022 - 02.2025
Regional Logistics and Customer Service Manager
Wasoko
01.2022 - 09.2022
Country Logistics and Customer Service Manager
Wasoko
01.2021 - 01.2022
Country Warehouse Manager
Wasoko
04.2019 - 01.2021
Branch Warehouse Manager
Wasoko
01.2017 - 03.2019
Field Sales Supervisor
Wasoko
02.2016 - 01.2017
Bachelor of Science - Food Sciences And Technology
Egerton University
Kenya Certificate of Secondary Education - undefined
Barding Secondary School
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