ATIKA NASIR

Selected as part of an international recruitment program targeting foreign professionals
• Completed 6 months of structured training in operations, cash desk management, compliance, and guest service
• Appointed to Duty Manager role upon successful completion of training
• Supervise daily operations and ensure procedures are followed
• Handle high-value cash transactions with accuracy and discretion
• Support and guide team members during shifts
• Resolve guest and operational issues professionally

• Assisted guests with check-in/out and inquiries
• Greeted guests with a friendly and welcoming attitude.
• Resolved guest inquiries and complaints promptly and professionally.
• Provided information about hotel amenities, services, and local attractions.
• Collaborated with housekeeping to ensure room readiness for guests.
• Ensured compliance with health and safety regulations throughout the property.

• Employment pause due to global travel restrictions

• Led daily recreational activities and guest programs
• Ensured guest safety and positive experiences
• Worked with international guests in a multicultural environment

• Welcomed guests and ensured a positive first impression at Casino de Saadi.
• Assisted with customer inquiries, providing information about services and amenities.
• Coordinated with kitchen and waitstaff to ensure timely service delivery.
• Collaborated with management to implement efficient operational procedures.