Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Websites
Timeline
Generic

ATHUMAN MASUDI ZOBE

Zanzibar

Summary

Dedicated receptionist with a strong focus on reservation management, payment processing, and front desk operations. Committed to enhancing guest experiences through exceptional customer service and attention to detail. Proficient receptionist known for delivering outstanding customer service and effective collaboration with team members. Experience includes managing reservations, processing payments, and streamlining front desk operations, all aimed at creating memorable guest experiences.

Overview

8
8
years of professional experience

Work History

Receptionist

Hotel verde Zanbibar
Zanzibar
03.2018 - Current
  • Greeted and assisted guests during check-in and check-out processes.
  • Managed reservation system to ensure accurate booking information.
  • Coordinated with housekeeping to maintain room readiness for guests.
  • Answered phone calls and addressed guest inquiries promptly.
  • Processed payments and handled cash transactions accurately.
  • Organized daily front desk operations to enhance efficiency.
  • Provided local information and recommendations to enhance guest experience.
  • Assisted in maintaining the cleanliness and organization of the lobby area.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.

Chef- Tranee

PARK HYATT ZANZIBAR
Zanzibar
09.2017 - 12.2017
  • Assisted in preparing and presenting high-quality dishes for guests.
  • Collaborated with senior chefs to develop innovative menu items.
  • Maintained cleanliness and organization of kitchen workstations.
  • Followed food safety guidelines to ensure a safe cooking environment.
  • Participated in daily kitchen operations, ensuring timely meal service.
  • Learned various cooking techniques from experienced culinary professionals.
  • Provided guidance and support to junior staff members when needed.
  • Ensured that the work area was kept clean at all times by adhering to health and safety guidelines.
  • Conducted regular inventory checks of kitchen supplies, equipment, and perishables.
  • Developed innovative menu ideas based on seasonal ingredients and customer feedback.

Education

Computer Information Systems

MSAMBWENI YOUTH EMPOWERMENT CENTRE
01-2017

BISMARCK INSTITUTE FOR TOURISM
DAR-SALAAM
01-2015

MSAMBWENI SEC. SCHOOL
01-2014

USAGARA PRIMARY SCHOOL
01-2010

Skills

  • Reservation management
  • Payment processing
  • Front desk operations
  • Customer relations
  • Invoice management
  • Appointment schedulingts

Languages

Kiswahili
First Language
English
Proficient (C2)
C2
French
Beginner
A1
Arabic
Elementary (A2)
A2

Affiliations

  • Playing football and Reading Novels

Timeline

Receptionist

Hotel verde Zanbibar
03.2018 - Current

Chef- Tranee

PARK HYATT ZANZIBAR
09.2017 - 12.2017

Computer Information Systems

MSAMBWENI YOUTH EMPOWERMENT CENTRE

BISMARCK INSTITUTE FOR TOURISM

MSAMBWENI SEC. SCHOOL

USAGARA PRIMARY SCHOOL

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