Athuman Rajab
Arusha,Tanzania
Summary
Dynamic professional with a strong foundation in strategic planning, leadership, and public relations. Demonstrates exceptional problem-solving and communication skills, complemented by expertise in team building and programme development. Adept at maintaining calm under pressure while excelling in quality assurance and inventory management. Multilingual capabilities enhance marketing efforts and public speaking engagements. Career aspirations include leveraging resourcefulness to drive innovative solutions within a collaborative environment.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work history
Reservation, Sales, Flight and Permit
Extra Passion Safaris
Arusha, Tanzania
2025.04 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Reservations agent, Sales Agent
Global Experience Tours
Arusha, Tanzania
2023.02 - 2025.04
- Improved customer relationships through handling complaints professionally and promptly.
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Collaborated with sales team to improve reservations process.
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
- Managed complex bookings with attention to detail and professionalism.
- Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
- Worked closely with front office staff for smooth check-in procedures.
- Kept up-to-date records of bookings, ensuring accuracy at all times.
- Maintained calm under pressure whilst simultaneously handling multiple tasks.
- Implemented new strategies for better organisation of reservation data.
- Demonstrated strong communication skills when liaising between guests and hotel management.
- Contributed positively to team success by maintaining a positive work attitude.
- Dealt diligently with overbookings for reduced customer inconvenience.
- Streamlined the reservations process, creating an efficient working environment.
- Delivered high-level customer service for increased customer satisfaction.
- Coordinated effectively with team members, resulting in improved performance.
- Interacted professionally with clients to build rapport and trust.
- Ensured seamless booking experience by managing all reservation processes efficiently.
- Utilised Microsoft Office Suite, resulted in efficient daily operations.
- Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
- Dealt with high-volume calls and emails competently to meet service targets.
- Completed bookings and reservation amendments using hospitality property management software.
- Conducted calls professionally and politely to maintain excellent service standards.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
- Upsold guest experiences to maximise average booking value.
- Communicated reservation confirmations to guests via post and email.
- Identified and engaged prospective business clients to increase corporate bookings.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Maintained product knowledge to provide accurate information on local tour services.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Negotiated corporate reservation rates to meet client budget requirements.
- Managed high volumes of incoming calls using VoIP system.
- Employed strong product and systems knowledge to handle booking enquiries.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Identified potential selling opportunities within booking process, including car hire and insurance.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Trained and mentored junior consultants in customer service best practices.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Determined exact customer requirements and recommended destinations to suit.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Used management software and data analysis to forecast product demand.
- Enhanced new business acquisition through strategic networking and lead generation.
- Processed customer payments and set up direct debits for long-term service contracts.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Improved new business using targeted door-to-door selling.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Demonstrated product features and functions to engage potential customers.
- Maintained quality assurance standards for all products and services.
- Increased current product and service sales through knowledgeable customer advice.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Negotiated best-possible prices for maximised profit levels.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Handled high-volume telesales enquiries within call-time targets.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Delivered high sales performance within budget to strict deadlines and targets.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
- Provided customers with price information and handled financial transactions.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Empathised with customers and translated technical concepts to promote understanding.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Maintained store standards to uphold clean, professional appearances.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Increased revenue through upselling and consistent contract renewals.
- Retained customers by building rapport and delivering tailored product recommendations.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Identified prospect needs and offered appropriate products and services.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Negotiated and closed sales to secure profitable deals and contracts.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Attended industry conferences for networking and client acquisition.
- Maintained detailed records of sales activities for accurate forecasting.
- Boosted brand visibility by organising promotional events.
- Developed sales pitches tailored specifically to individual client needs.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Enhanced sales performance with thorough knowledge of product range.
- Fostered a positive team environment to drive collective success in sales targets.
- Established robust client relationships through effective communication and negotiation skills.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Delivered presentations at company meetings showcasing progress and future plans.
- Provided after-sales support as required, enhancing overall customer experience.
- Collaborated closely with marketing team to develop sales strategies.
- Conducted market research to identify new business opportunities.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Managed product demonstrations for increased customer engagement.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Secured £[Number]+ in travel bookings each month.
- Advised customers on specific visa and passport requirements.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Utilised business travel expertise to design cost-effective corporate trips.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Monitored flight costs and demand to achieve best-possible prices.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Verified customer passports and documentation to travel.
- Recorded accurate passenger information to eliminate ticketing errors.
- Created and communicated clear, detailed itineraries ahead of travel.
Sales Agent ,Reservations agent,
Topdeck Saaris
Arusha, Tanzania
2022.01 - 2023.01
- Boosted brand visibility by organising promotional events.
- Established robust client relationships through effective communication and negotiation skills.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Maintained detailed records of sales activities for accurate forecasting.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Developed sales pitches tailored specifically to individual client needs.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Enhanced sales performance with thorough knowledge of product range.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Attended industry conferences for networking and client acquisition.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Demonstrated products to encourage purchases by showcasing features and benefits.
Education
Primary Level -
Sinoni Primary Scool
Arusha 2006.01 - 2012.09
Secondary Level -
Oloirien Sec School
Arusha 2013.01 - 2016.11
Certificate In Tour Guide -
Tropical Institute of Tourism
Arusha 2018.01 - 2019.01
Certificate in Tour Operation -
Starlinks Institute of Tourism
Arusha 2022.01 - 2023.01
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Quality Assurance
- Upselling
- Google Workspace
- Multilingual
- Marketing
- Programme development
- Inventory management
Timeline
Reservation, Sales, Flight and Permit
Extra Passion Safaris
2025.04 - Current
Reservations agent, Sales Agent
Global Experience Tours
2023.02 - 2025.04
Sales Agent ,Reservations agent,
Topdeck Saaris
2022.01 - 2023.01
Certificate in Tour Operation -
Starlinks Institute of Tourism
2022.01 - 2023.01
Certificate In Tour Guide -
Tropical Institute of Tourism
2018.01 - 2019.01
Secondary Level -
Oloirien Sec School
2013.01 - 2016.11
Primary Level -
Sinoni Primary Scool
2006.01 - 2012.09