Athanas Peter
Mwanza
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Operation Supervisor
Tigo Shop Musoma
09.2022 - Current
- Overseeing daily operations, managing staff, identifying trends, planning, and developing strategies to improve shop performance.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
- Trained new employees on company systems, processes, and best practices, contributing to their professional growth and success in the role.
- Reported issues to higher management with great detail.
Customer Service Representative
Tigo Shop Rock city Mall
01.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Cashier
Magu & Mwanza
04.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Bachelor of Banking and Finance -
Institute of Finance Management
Dsm, Tanzania01.2011
Skills
- Sales
- Report Writing
- Planning
- Communication
- Problem solving
- Customer Service
- Team Leadership
- Customer Relations
- Goal Setting
- Inventory Control
Roles And Responsibilities
overseeing daily operations, managing staff, identifying trends, planning, and developing strategies to improve shop performance.
Locations
Musoma, Mara
Leadership Experience
Successfully led a team to exceed sales goals by 85% while maintaining excellent customer satisfaction scores
Personal Information
Title: Customer Operation Supervisor
References
- RODGERS MBIO, REGIONAL SALES MANAGER, Rodgers.mbio@tigo.co.tz, +255713 123 072
- ERICK MIDUNDA, MANAGER-PROJECTS,GENO SERVICES, erick.mwidunda@genoservices.co.tz, +255767 000 789
Languages
Swahili, English
Native language
English
Advanced
C1
Timeline
Customer Operation Supervisor
Tigo Shop Musoma
09.2022 - Current
Customer Service Representative
Tigo Shop Rock city Mall
01.2020 - 08.2021
Cashier
Magu & Mwanza
04.2017 - 12.2019
Bachelor of Banking and Finance -
Institute of Finance Management
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