ASIA NATALIA KAJEMBE MHINA
Dar Es Salaam
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Technical Support Foreign Trade and Investment
Embassy of Brazil
Dar Es Salaam, Tanzania
03.2024 - Current
- Technical and administrative support in activities related to foreign trade, market research, and organizing business visits and events.
- Operating, and feeding the Foreign Trade and Investment Guide, and other tasks regarding bilateral trade and investments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
M-Pesa Business Development Manager
Vodacom Tanzania Limited
Dar Es Salaam
03.2010 - 03.2015
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Maintained a database of existing customers and prospective leads.
- Conducted market research and reported on competitors.
- Collaborated with marketing team members to design promotional materials.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Resolved customer complaints regarding sales and service.
- Drafted proposals for prospects in response to their requests for information.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Provided training to customers on using the M-Pesa system for collection and disbursement.
Customer Retention Manager
Vodacom Tanzania
Dar Es Salaam
11.2005 - 02.2010
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Advised senior management on trends affecting customer satisfaction levels.
- Participated in trade shows and other industry events as a representative of the company.
- Conducted detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.
- Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
- Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Resolved customer complaints promptly and professionally.
Customer Care Operator
Vodacom Tanzania Limited
Dar Es Salaam
09.2004 - 10.2005
- Evaluated customer feedbacks in order to improve products or services offered.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Contacted customers about potential service upgrades, new services and account changes.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Documented all conversations with customers into the database system accurately.
- Delivered customer support to high call load each shift.
Education
Bachelor of Arts - Political Science And Public Administration
University of Dar Es Salaam
Dar Es Salaam Tanzania11-2004
Some College (No Degree) - Diploma in Interior Design
SENAC Brazil
Brasilia, BrazilSkills
- Market research
- Database management
- Sales forecasting
- Business development
- Problem-solving
- Event coordination
- Training delivery
- Interpersonal communication
- Friendly, positive attitude
- Time management
- Cultural awareness
- Fluent in Swahili, English, and Portuguese at an intermediate level
Languages
Swahili
First Language
English
Advanced (C1)
C1
Portuguese
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Technical Support Foreign Trade and Investment
Embassy of Brazil
03.2024 - Current
M-Pesa Business Development Manager
Vodacom Tanzania Limited
03.2010 - 03.2015
Customer Retention Manager
Vodacom Tanzania
11.2005 - 02.2010
Customer Care Operator
Vodacom Tanzania Limited
09.2004 - 10.2005
Bachelor of Arts - Political Science And Public Administration
University of Dar Es Salaam
Some College (No Degree) - Diploma in Interior Design
SENAC Brazil
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