Asgarali Mohamed Panju
Dar Es Salaam
Summary
Results-driven professional recognized for exceptional productivity and efficiency in task execution. Expertise in strategic planning, market analysis, and team leadership to drive sales growth. Strong communication, negotiation, and problem-solving skills utilized to achieve objectives and build robust client relationships. Prepared to apply these capabilities to enhance business success.
Overview
11
11
years of professional experience
Work History
Head of Sales
First Customer Solutions Ltd
Dar Es Salaam
01.2024 - Current
- Identified potential new markets and developed strategic plans for expansion into those markets.
- Created training programs for new sales employees.
- Researched industry trends and consumer preferences to inform product development efforts.
- Recruited, trained, evaluated, coached, and mentored sales staff members as needed.
- Developed and implemented sales strategies to improve market share.
- Monitored performance metrics to ensure targets were met.
- Oversaw daily operations of the sales department ensuring all tasks were completed efficiently.
- Reviewed customer feedback from surveys and other sources to identify areas of improvement in customer service delivery.
- Collaborated with leadership teams across departments on initiatives that impacted overall organizational goals.
- Executed strategic sales plans to expand customer base and revenue.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
- Delegated work to staff, setting priorities and goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and supervised staff performance.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Supported sales team members to drive growth and development.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- I started a new project under the owner, and I am responsible for the growth of that magnum project.
- Responsible for the reconciliation of each customer-supplier configuration of almost 2,000 customer databases.
Procurement Logistics Manager
Kwik Carriers Ltd
Dar Es Salaam
09.2022 - 11.2023
- Assisting in all licenses and fees required in the transit goods transportation business.
- Identified opportunities for cost savings by renegotiating existing contracts or seeking alternative suppliers.
- Developed, maintained and monitored supplier performance against agreed service levels.
- Conducted periodic market research activities in order to stay abreast of industry trends and developments.
- Ensured timely delivery of goods through effective coordination of shipments between vendors, customers and carriers.
- Organized the transportation of goods from one place to another in an efficient and cost-effective manner.
- Participated in negotiations with suppliers when necessary in order to secure better pricing or more favorable terms.
- Prepared reports summarizing current status of procurements projects as requested by management personnel.
- Performed regular reviews of existing supplier agreements for possible improvements or changes in terms.
- Established relationships with key suppliers, ensuring quality standards are met at all times.
- Implemented systems to monitor and control costs related to procurement activities.
- Maintained records of purchases made including invoices, contracts and other documentation as required.
- Assisted in developing long-term strategies for improving the efficiency of the procurement process.
- Collaborated effectively in cross-functional team-oriented environment.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Implemented and planned warehouse safety and security programs and activities.
Branch Manager
Aqua Cool Ltd (Kisima)
Dar Es Salaam
09.2019 - 08.2022
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Generated ideas to increase sales through creative promotions.
- Maintained relationships with key customers through regular communication.
- Performed market analysis to better understand target audiences.
- Monitored competitors' activities to keep up with industry trends.
- Identified opportunities for new client acquisition through various marketing channels.
- Oversaw the company's marketing budget.
- Tracked and measured marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.
- Provided guidance on best practices for handling difficult customers or situations.
- Managed inventory levels of cash, supplies, and other resources.
- Served as primary contact between the branch and corporate headquarters.
- Developed strategies to optimize branch operations.
- Achieved retention rate of with highly-satisfied client base, exceeding on surveys.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Operation & Sales Manager
Alfa World
Dar Es Salaam
01.2015 - 08.2019
- Participated in negotiations with vendors regarding product purchases or contracts.
- Created and presented monthly reports to management on sales performance.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Maintained accurate records of all transactions between customers and company representatives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Handled TRA issues.
- Stock management and monthly reconciliations.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Human Resource Assistant
HB Worldwide (Rungu)
Dar Es Salaam
01.2014 - 12.2014
- Stock management on a weekly and monthly basis.
- Performed administrative tasks related to payroll processing or benefit administration.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Updated employee database with changes in job title, salary information or contact details.
- Advised managers on best practices related to performance management processes.
- Assisted in developing training programs for staff members.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Performed background checks on potential hires to ensure compliance with company standards.
- Assisted with planning, organizing and coordinating company events.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Responded to internal and external HR-related inquiries or requests.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
Education
Bachelor of Arts - Business Administration
IU ( International University of Applied Sciences )
Dar es Salaam01.2018
A-level Education -
Al Muntazir Secondary School
Dar es Salaam01.2013
O-level Education -
Shaaban Robert Secondary School
Dar Es Salaam01.2011
Primary Education -
Al Muntazir Primary School
01.2007
Skills
- Sales strategy
- Market analysis
- Customer relationship management
- Sales training
- Team leadership
- Performance metrics
- Budget management
- Problem solving
- Sales presentations
- Key account growth
- Negotiation expertise
- Staff management
- Client relationship management
- Marketing strategy
- Business development and planning
- Verbal and written communication
- Project management
- Data analysis
- Database management
- Microsoft Excel
- Performance metrics analysis
- Data formatting
- Reporting tools
- Search engine optimization
- Business performance analysis
- Statistical analysis
Telephone
+255 788 243 999
Personal Information
- Age: 31
- Ethnicity: Asian
- Citizenship: Tanzanian
- Gender: Male
- Marital Status: Married
- Religion: Muslim (Shia Ithna Asheri)
Affiliations
- Sports
- History enthusiast
- Trekking
- Volunteering & Community Service
Accomplishments
- Promotion to head of sales
- Constant achievement of sales targets by ensuring the team performs at the optimal
- Increased customer satisfaction by 20% by implementing a new training program for customer service representatives
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Swahili
Advanced (C1)
C1
References
References available upon request.
Timeline
Head of Sales
First Customer Solutions Ltd
01.2024 - Current
Procurement Logistics Manager
Kwik Carriers Ltd
09.2022 - 11.2023
Branch Manager
Aqua Cool Ltd (Kisima)
09.2019 - 08.2022
Operation & Sales Manager
Alfa World
01.2015 - 08.2019
Human Resource Assistant
HB Worldwide (Rungu)
01.2014 - 12.2014
Bachelor of Arts - Business Administration
IU ( International University of Applied Sciences )
A-level Education -
Al Muntazir Secondary School
O-level Education -
Shaaban Robert Secondary School
Primary Education -
Al Muntazir Primary School
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