ASFA TULLA SK
Summary
Dynamic Gold Services Manager at Accenture with a proven track record in enhancing client satisfaction and operational efficiency. Expert in relationship building and problem-solving, I successfully boosted client retention rates through tailored solutions and innovative service delivery. Adept at analyzing performance metrics to drive continuous improvement and cost reduction.
Overview
12
12
years of professional experience
Work History
Gold Services Manager
Accenture
01.2014 - Current
- Led cross-functional teams to enhance service delivery and client satisfaction.
- Developed and implemented strategic initiatives to optimize operational efficiency.
- Managed client relationships, ensuring alignment with business objectives and service expectations.
- Collaborated with stakeholders to design tailored solutions that meet diverse client needs.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Boosted client retention rates by consistently delivering a high level of personalized service.
- Developed and maintained strong relationships with key clients, ensuring repeat business and loyalty.
- Collaborated with stakeholders to develop innovative approaches for delivering exceptional customer experiences in gold services management.
- Reduced costs by identifying inefficiencies in the gold services process and implementing solutions.
- Streamlined workflows through innovative problem-solving, resulting in improved service outcomes.
Education
High School Diploma -
WEST BENGAL BOARD OF SECONDARY EDUCTION
NANDIGRAM11-2013
Skills
- Marketing and advertising
- Skilled multi-tasker
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Relationship building
- Customer relations
- Self motivation
- Interpersonal skills
PLAYING CRICKET AND FOOTBALL, READING BOOK, TRAVELLING
GOOD EXPERIENCE FOR PLAYING CRICKET AND FOOTBALL, AND READING BOOK OF GENERAL KNOWLEDGE
Languages
Bengali, Hindi
Native language
Timeline
Gold Services Manager
Accenture
01.2014 - Current
High School Diploma -
WEST BENGAL BOARD OF SECONDARY EDUCTION