ASENATH CHIOMBOLA
Tourism and Hospitality Management
Dar Es Salaam,Dar es Salaam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Experience In-Charge
VILLAGE CALIFONIA
05.2023 - Current
- Ensuring exceptional customer satisfaction and fostering positive relationships between the company and its clients
- Handling challenging customer service situations, providing effective and satisfactory resolutions to customer issues
- All duties related to customer support and communication
- Assist customer experience officers with order placement, payment processing and tracking, ensuring accuracy and efficiency in the process
- Building and promoting a strong, long-lasting customer relationship
- Supervising the storage and recording of cash collections from all departments together with providing daily reports on cash collections and perform
- Other cash management duties as instructed by the accountant
- Maintaining a high standard of service quality and professionalism in all customer interactions
- Providing valuable insights to the Head of Sales and Marketing on market trend, customer preferences and choices
- Collaborate on the development of marketing promotions and customer engagement initiatives, ensuring they align with customer expectations and market demands
- Collaboration with other department heads, offering cross functional perspectives that contribute to well-rounded strategic decisions for the company
- Attending and contributing to management meetings
- Maintaining records related to customer insights, feedbacks and sales
- Other duties as assigned by the head of sales and marketing.
Front Desk & Administrative Officer
JARDINE INVESTMENT COMPANY
09.2020 - 08.2021
- Negotiating price with the customers
- Serve customers by selling products and meeting customer needs
- Providing Information about the products and services
- Helping to narrow down customer's options
- Build and promote strong, long-lasting customer relationships
- Understand our ideal customers and how they relate to our products
- Setting individual sales targets with the sales team
- Solve problems for clients and customers by developing innovative and tailored sales solutions
- Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply.
Receptionist
AAR HEALTH SERVICES
02.2018 - 02.2020
- Comforting distressed patients, including handling complains
- Booking and organizing staff and doctor meetings
- Assisting patients with completion of necessary forms and documentation
- Welcoming patients and visitors, and answering telephone inquiries
- Scheduling of doctors’ appointments effectively and on time
- Prepare folders for new cases to be entered and organized closed files
- Handle complaints, provide appropriate solutions and alternatives to customers
- Resolve customer complaints via phone, email, or social media.
Reservation (intern)
KILIMANJARO NATIONAL PARK
06.2016 - 08.2016
- Respond to information sources for requests
- Arranging duty rosters for mountain cleaners
- Arrange bookings for clients
- Maintain records regarding mountain climbers
- Checking off clients who are ready for mountain climbing
- Rescue support during emergencies.
Education
Master of Arts - Tourism Planning And Management
12.2024
Bachelor of Commerce in Tourism and Hospitality Management - B Com Tourism And Hospitality Management
11.2017
Advanced Certificate of Secondary Education.
05.2014
Certificate of Secondary Education (CSE) - Secondary Education
11.2011
Skills
Excellent interpersonal, team work and multi-tasking skills
Ability to work in a demanding and busy work environment
Interpersonal, organizational, administrative and teamwork skills
Quick leaner and attention to details and a proactive approach to problem solving
- The ability to perform under pressure and deliver to challenging timescales
- Ability to handle confidential information
Transferable Skills And Abilities
- Excellent interpersonal, team work and multi-tasking skills
- Ability to work in a demanding and busy work environment
- Interpersonal, organizational, administrative and teamwork skills
- Quick leaner and attention details and a proactive approach to problem solving the ability to perform under pressure and deliver to challenging timescales. Ability to handle confidential information.
Seminars Workshops Attended
11/01/18, Seminar on International Tourism and Hospitality, National College of Tourism (NCT)
Personal Information
- Place of Birth: Dar es Salaam
- Date of Birth: 12/23/94
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
References
- Emmanuel Alex Mkumba, Marketing Officer, Village Califonia, 0659-112857, emanuelmkumba41@gmail.com
- Angel Mhagama, Loan Officer, Tanzania Commercial Bank, 0716-681 383, angelamhagama@yahoo.com
- Mary Mandawa, Grants and Compliance Officer, Norwegian Church Aid, P.O.BOX 3955, Dar es Salaam, 0718-137 985, mary.mandawa@nca.no
Hobbies and Interests
- Travelling
- Socializing
- Watching movies
- Exploring nature
Timeline
Customer Experience In-Charge - VILLAGE CALIFONIA
05.2023 - Current
Front Desk & Administrative Officer - JARDINE INVESTMENT COMPANY
09.2020 - 08.2021
Receptionist - AAR HEALTH SERVICES
02.2018 - 02.2020
Reservation (intern) - KILIMANJARO NATIONAL PARK
06.2016 - 08.2016
The Open University of Tanzania - Master of Arts, Tourism Planning And Management
University Of Dodoma - Bachelor of Commerce in Tourism and Hospitality Management, B Com Tourism And Hospitality Management
Mtwara Girls Secondary School - , Advanced Certificate of Secondary Education.
St. Luise Mbinga Girls’ Secondary School - Certificate of Secondary Education (CSE), Secondary Education
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