Aseem Ahmed
Zanzibar
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Cashier Assistant Manager
Mansour's Cosmetic [
Zanzibar
07.2025 - Current
- Assisted customers with product selection and inquiries.
- Managed cash register operations and balanced cash drawer daily.
- Handled customer complaints and resolved issues promptly.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
Customer Service Representative
dnata Zanzibar HQ
Zanzibar
12.2024 - 06.2025
- Handled customer complaints and resolved issues promptly and effectively.
- Maintained knowledge of dnata services to provide informed support to clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Education
Primary School - Gender Studies
Memon Academy
Zanzibar, Tanzania12-2018
A Level - Science Education
Memon Academy
Zanzibar, Tanzania11-2023
Microsoft Office Course -
State University of Zanzibar - SUZA
Zanzibar, Tanzania07-2024
Ground Handling Course -
Karume Institute of Science And Technology
Zanzibar, Tanzania10-2024
Skills
- Customer service
- Team collaboration
- Complaint resolution
- Communication skills
- Relationship building
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
Languages
English
First Language
Swahili
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
REFERENCES
- Mansour Adam Mohamed
Mansour's Cosmetic Shop
+255 713 253 381
- Soud Manager
Dnata Manager
+255 714 623 007
Timeline
Cashier Assistant Manager
Mansour's Cosmetic [
07.2025 - Current
Customer Service Representative
dnata Zanzibar HQ
12.2024 - 06.2025
Primary School - Gender Studies
Memon Academy
A Level - Science Education
Memon Academy
Microsoft Office Course -
State University of Zanzibar - SUZA
Ground Handling Course -
Karume Institute of Science And Technology