Arif Othman
Summary
Adept at enhancing tenant satisfaction and occupancy rates, I leveraged my property management and exceptional communication skills at Kawe Ocean View Residence to streamline rent collection and resolve disputes efficiently. My proactive approach in maintenance and tenant relations significantly improved operational excellence, showcasing my results-driven and customer service-focused mindset.
Overview
15
15
years of professional experience
Work History
Facility/Property Manager
Kawe Ocean View Residence
04.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Facility/Property Manager
Macuti Properties Limited
07.2021 - 03.2022
Project Site Manager
Star Infrastructure Development (T) Ltd
07.2020 - 06.2021
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
Facility/Property Manager
Macuti Properties Limited
01.2019 - 06.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Store and Stock Control Manager
Flemingo International Limited
08.2014 - 12.2018
Store Manager
Masumin Sundries Limited
01.2009 - 07.2014
Education
No - No
Forest Hill Secondary School
Morogoro TanzaniaSkills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Tenant relations
- Exceptional oral and written communication skills
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Occupancy Management
- Administrative Support
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Maintenance Coordination
- Contract Negotiation
- Preparing property agreements
- Valid State Name driver's license
- Business Administration
Languages
English
Advanced (C1)
Kiswahili
Bilingual or Proficient (C2)
Timeline
Facility/Property Manager
Kawe Ocean View Residence
04.2022 - Current
Facility/Property Manager
Macuti Properties Limited
07.2021 - 03.2022
Project Site Manager
Star Infrastructure Development (T) Ltd
07.2020 - 06.2021
Facility/Property Manager
Macuti Properties Limited
01.2019 - 06.2020
Store and Stock Control Manager
Flemingo International Limited
08.2014 - 12.2018
Store Manager
Masumin Sundries Limited
01.2009 - 07.2014
No - No
Forest Hill Secondary School
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