ARAFA MTORO

• Managing client interactions by providing accurate proforma invoices, ensuring timely follow-ups, and delivering exceptional customer service to foster strong relationships and enhance overall client satisfaction and retention.
• Conducted regular maintenance checks on computers, servers, and other IT equipment.
• Assists in the tender process from the pre-qualification stage through to the final bid submission, award of contract, and engagement closeout.
• Provided technical support for users experiencing hardware or software issues.
• Performed troubleshooting to diagnose and resolve complex technical problems.
• Installed operating systems, applications, patches, and updates as needed.
• Drafting and preparing official documents for the company, ensuring accuracy, adherence to legal guidelines, and maintaining confidentiality as a professional priority.

· Participated in modifying a student information system by a section that would allow a student to see their fee transactions on the system

· Coordinated documents, communication, and resources needed for the projects

· Created PowerPoint slides for presentations

· Maintained neat, organized work area for all team members