Apronia Projestus Rwegarulila
Dar Es Salaam
Summary
Dynamic professional with a proven track record at Wananchi Group, excelling in customer service and relationship management. Adept at multitasking and document management, I foster collaboration and drive results. Recognized for enhancing business development efforts and maintaining compliance, I leverage excellent communication skills to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary's Assistant
Wananchi Group
01.2025 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Business Development Associate
Wananchi Group
10.2024 - Current
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Verified work aligned with service levels agreed and client requirements.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Participated in industry conferences and events to network with potential partners, strengthening brand visibility in target markets.
Internal Affairs Officer
Bangladesh Consulate
07.2023 - 11.2023
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated operations with other emergency service groups.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
- Ensured compliance with national and local laws through regular policy reviews and updates.
Foreign Service Officer
Ministry of Foreign Affairs and East African Cooperation (MFAEAS)
03.2023 - 07.2023
- Facilitated interagency cooperation for more efficient and effective execution of foreign policy objectives.
- Developed forecasts on international policies and trends.
- Translated gathered data to and from target language to prepare summaries and reports.
- Advanced United republic of Tanzania interests by developing and implementing strategic plans for foreign policy initiatives.
- Strengthened diplomatic relationships by effectively representing the United republic of Tanzania in international negotiations and policy discussions.
- Liaised with government officials, international organizations and public media.
- Coordinated development assistance projects aimed at improving living conditions in host countries while fostering goodwill towards the United republic of Tanzania.
- Organized high-profile events showcasing Tanzanian culture, fostering cross-cultural understanding between the United republic of Tanzania and host countries.
- Maintained secure communications systems within the embassy, safeguarding sensitive information from potential threats.
- Operated intelligence exchange activities with foreign governments and international affiliates.
- Negotiated bilateral agreements on issues such as border control and illegal migration.
- Made decisions on visa applications of visitors, students and temporary workers.
Airport Operation Officer
Tanzania Civil Aviation Authority
08.2021 - 12.2021
- Continuously monitored flight schedules and coordinated necessary adjustments to prevent delays or cancellations whenever possible.
- Managed emergency situations effectively, resulting in minimal impact on airport operations and passenger experience.
- Addressed customer complaints promptly and professionally, finding effective solutions that balanced both passenger satisfaction and operational needs.
- Maintained written log of significant events and actions during shift.
- Oversaw baggage handling systems improvements, leading to faster processing times for passengers'' luggage while maintaining strict security protocols.
- Analyzed and evaluated operational and procedural practices.
- Monitored airfield activities during assigned shift.
- Facilitated clear communication between departments during incidents, promoting swift resolution of issues.
Education
Bachelor In International Relations And Diplomacy - International Relations
Dr Salim Ahmed Salim Center For Foreign Relations
Dar Es Salaam 07.2024
Diploma In International Relations And Diplomacy - International Relations
Tanzania-Mozambique Center For Foreign Relations
Dar Es Salaam 11.2023
Certificate - Basic Airport Operations
Civil Aviation Training Center
Dar Es Salaam 09.2021
Advanced Education Level (ACSE) - Art Education
Canossa Secondary School
Dar Es Salaam 05.2021
Ordinary Education Level (CSE) - Science Education
St. Aloysius Girl's Secondary School
Dar Es Salaam 11.2018
Skills
- Teamwork and collaboration
- Multitasking and time management
- Document and file management
- Customer and client relations
- Customer service
- Problem-solving abilities
- Time management
- Excellent communication
- Organizational skills
- Office management
- Microsoft office
- Office administration
Certification
- Certificate of Basic airport operations (BAOCC)
- Certificate of bachelor degree in international relations and diplomacy.
- Certificate of higher diploma in International relations and diplomacy.
- Certificate of intensive course of Russian language.
Languages
Swahili
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
REFEREES
Name: AUGUSTINO K LIKWELILE
Position: PRINCIPAL ECONOMIST
Employer: Ministry of Foreign affairs and East African cooperation (MFAEAC)
Email: augustino.likwelile2@nje.go.tz
Phone: +255784748543
Name: Josiah Kulwa Shindika
Position: professor
Employer: Dr. Salim Ahmed Salim centre for foreign Relations
Email: josiashindika@yahoo.com
Phone:+255754270610
Name: Alice Mustapha Mziray
Position: Veritas School Teacher
Email: aliciabin@gmail.com
Phone:+255716575400
Declaration
I hereby certify that the above-given data is true and correct to the best of my knowledge and belief.
Timeline
Secretary's Assistant
Wananchi Group
01.2025 - Current
Business Development Associate
Wananchi Group
10.2024 - Current
Internal Affairs Officer
Bangladesh Consulate
07.2023 - 11.2023
Foreign Service Officer
Ministry of Foreign Affairs and East African Cooperation (MFAEAS)
03.2023 - 07.2023
Airport Operation Officer
Tanzania Civil Aviation Authority
08.2021 - 12.2021
Bachelor In International Relations And Diplomacy - International Relations
Dr Salim Ahmed Salim Center For Foreign Relations
Diploma In International Relations And Diplomacy - International Relations
Tanzania-Mozambique Center For Foreign Relations
Certificate - Basic Airport Operations
Civil Aviation Training Center
Advanced Education Level (ACSE) - Art Education
Canossa Secondary School
Ordinary Education Level (CSE) - Science Education
St. Aloysius Girl's Secondary School
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