Summary
Overview
Work History
Education
Skills
A. PERSONAL PARTICULARS
References
Hobbies and Interests
Timeline
Generic
FAITH WANJIKU KIMANI

FAITH WANJIKU KIMANI

Arusha

Summary

I posses excellent marketing skills, safari skills, people skills, communication skills, hospitality skills and a track record of increasing productivity. I am experienced in dealing with clients and agents from a range of diverse backgrounds, demonstrating an ability to overcome cultural differences. I show a flexible and versatile approach with an emphasis on constantly learning and evolving. I am used to high pressure deadline-driven environments and I am an excellent team player benefiting from experience within the competitive tourism & hospitality industry as well as customer service sector. I am equipped with the ability to think on one’s feet, a high degree of numeracy and problem solving abilities, multi-cultural approach to dealing with complaints and enquiries from diverse range of people.


Experienced with creating bespoke travel itineraries and managing client interactions to ensure satisfaction. Utilizes problem-solving and communication skills to address client needs and streamline tour operations. Knowledge of market trends and customer preferences to provide memorable travel experiences.


Offering positive attitude and strong organizational skills, eager to learn and develop in travel consultancy field. Brings understanding of customer service principles and ability to quickly adapt to new information and tools. Ready to use and develop communication and planning skills in my role.


Friendly and professional, with excellent interpersonal and communication skills. Possesses deep knowledge of travel destinations and itinerary planning, coupled with proficiency in customer service and booking systems. Committed to creating memorable travel experiences and exceeding client expectations.


Professional tour consultant with solid background in crafting and delivering exceptional travel experiences. Strong focus on team collaboration and achieving results. Adept at itinerary planning, client relationship management, and adapting to changing needs. Reliable, resourceful, and results-driven with deep understanding of diverse destinations and travel logistics.

Overview

15
15
years of professional experience

Work History

Senior Tour Consultant

East African Voyage LTD
01.2019 - Current
  • Conducted comprehensive research on various destinations, staying current on trends and developments in the travel industry.
  • Mentored junior staff members to develop their skills in sales techniques, product knowledge, and customer service.
  • Coordinated with internal and external stakeholders, providing logistical support for tour operations and ensuring all elements ran smoothly.
  • Collaborated with team members to share knowledge, resources, and best practices, fostering a supportive work environment.
  • Increased client satisfaction by providing personalized tour recommendations based on their interests and preferences.
  • Organized group tours for special interest groups, coordinating all aspects from itinerary planning to transportation logistics.
  • Ensured timely communication with clients throughout the entire planning process, establishing trust and confidence in our services.
  • Expanded client base by implementing targeted marketing strategies and attending industry networking events.
  • Achieved sales targets consistently by offering customized tour packages that catered to diverse client budgets and needs.
  • Developed detailed itineraries for a variety of destinations, ensuring memorable travel experiences for clients.
  • Enhanced company reputation through exceptional customer service and prompt resolution of issues or concerns.
  • Evaluated guest feedback after each tour experience to identify areas of improvement in future offerings.
  • Managed complex multi-destination trips for high-profile clients, ensuring seamless travel experiences from start to finish.
  • Forged strong relationships with travel suppliers, securing competitive rates and exclusive deals for clients.
  • Participated in continuous professional development opportunities such as workshops and conferences to stay updated on industry changes.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

SALES MANAGER

SAFARI DMC AFRICA - KENYA
06.2013 - 01.2018
  • Designing and developing tour packages
  • Answering FIT’s and Agents enquiries in a timely and professional manner
  • Determining & tailor-making itineraries according to a client’s request and ensuring that the proposed itinerary is suitable depending on their time frame, budget and expectations
  • Working together with agents from Europe, America and Canada
  • Oversee the preparation of all promotional materials, sales content
  • Targeting potential customers and generating leads for the organization
  • Offering face to face and telephone/Skype advice to clients and potential customers
  • Offering excellent customer service, dealing with complaints in a calm & diplomatic manner
  • Writing of weekly and monthly reports which show client statistics, agents statistics, invoices generated, revenue generated
  • Checking of all the confirmed trips before they proceed
  • Improving the safari programs of Tanzania, Kenya, Zanzibar and Rwanda
  • Liaising with the accounts department to see that each trip has been paid for before it starts

RESERVATIONS MANAGER

SILSAH ADVENTURES – KENYA
06.2011 - 05.2013
  • Receiving booking requests from the Sales department and working on them in a timely & professional manner
  • Creating both soft & hard copies files of the requested trip booking
  • Making phone calls to the requested hotels & lodges to check availability and follow up with written emails to confirm the booking
  • Advising the Sales department of an alternative accommodation incase the requested property is fully booked at the time of request
  • Receiving booking confirmation and proforma invoices from the booked properties
  • Liaising with the Accounts department to ensure that booking deposits have been paid in a timely manner to avoid cancellations or release of bookings
  • Making sure that all the bookings have been paid for on time and all the service vouchers and payment receipts received

COMMUNICATIONS OFFICER

SILSAH ADVENTURES - KENYA
06.2010 - 05.2011
  • Working on the Company’s Communications plan which was a50-page pamphlet
  • Preparing marketing materials that were sent out to travel agents
  • Writing of itineraries for the tour packages that the company sold
  • Assisting the Reservations Department when needed

FRONT OFFICE SUPERVISOR

KIBO SLOPES COTTAGES - KENYA
09.2009 - 04.2010
  • Meeting & greeting clients upon arrival
  • Making and confirming reservations & bookings
  • Verifying and collecting payments either through credit cards payment or cash
  • Rooms allocation and issuing or room keys in a timely manner
  • Developing high quality relationships with guests throughout their stay
  • Handling of any guest complaints or contentious issues and providing a fast solution
  • Overseeing and supervising guest arrivals and departures with the front office executive and duty managers
  • Ensuring that the pricing policy and internal audit procedures are duly applied
  • Reviewing arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Ensuring that personalized service is offered to each and every guest

Education

Certificate - Galileo

Galileo Travel Port

Diploma - IATA Foundation

IATA Training & Development Institute
01.2009

Bsc. - Hospitality & Tourism Management

Kenyatta University Main Campus
01.2009

Advanced Certificate - Secondary Education

St.Joseph Ngarenaro High School
01.2004

Skills

  • Experienced in Planning and costing safari itineraries
  • Liaising with travel partners, including (private) airlines and hotels / lodges, to manage bookings and schedule and discuss commission agreements
  • Strong communicator and trainer
  • Customer and interpersonal relations skills
  • Computer literacy
  • Tour management experience
  • Client relationship building
  • Itinerary planning
  • Client consultations
  • Itinerary development

A. PERSONAL PARTICULARS

ENGLISH AND SWAHILI

References

Gideon J., Saul, Managing Director, Gideon@klubafriko.com, +255754265448, Klub Afriko Safaris, Arusha, Tanzania, P.O Box12248

Hobbies and Interests

READING & COMPOSING POETRY, TRAVELLING & SPORTS

Timeline

Senior Tour Consultant

East African Voyage LTD
01.2019 - Current

SALES MANAGER

SAFARI DMC AFRICA - KENYA
06.2013 - 01.2018

RESERVATIONS MANAGER

SILSAH ADVENTURES – KENYA
06.2011 - 05.2013

COMMUNICATIONS OFFICER

SILSAH ADVENTURES - KENYA
06.2010 - 05.2011

FRONT OFFICE SUPERVISOR

KIBO SLOPES COTTAGES - KENYA
09.2009 - 04.2010

Diploma - IATA Foundation

IATA Training & Development Institute

Bsc. - Hospitality & Tourism Management

Kenyatta University Main Campus

Advanced Certificate - Secondary Education

St.Joseph Ngarenaro High School

Certificate - Galileo

Galileo Travel Port
FAITH WANJIKU KIMANI