Anntusa Bahati Mungai

• Manage reservations for a luxury camp in Serengeti, ensuring seamless guest experiences
• Develop customized itineraries tailored to client preferences
• Follow up on payments and maintain accurate financial records
• Handle customer inquiries and resolve issues promptly
• Coordinate logistics with various teams to enhance service delivery
• Efficiently managed an average of 30 inbound and outbound calls per day, maintaining professional communication with clients and colleagues, while promptly resolving inquiries.
• Assisted clients in overcoming challenges by providing clear and effective advice and solutions

Managed flight bookings and reservations (in-person, phone, and online)

• Provided flight information and explained airline policies
• Followed up on payments and handled financial reports
• Responded to customer inquiries and schedule changes
• Efficiently managed an average of 15 inbound and outbound calls per day, maintaining professional communication with clients and colleagues, while promptly resolving inquiries."
• Assisted clients in overcoming challenges by providing clear and effective advice and solutions

• Conducted guided tours and interpretation safaris
• Managed tourism accounts and prepared reports
• Collected and analyzed tourist data
• Supervised campsite and picnic site maintenance.
• Conducted regular trail maintenance to preserve accessibility and safety for all visitors.

• Managed guest check-ins and check-outs
• Handled phone calls, emails, and room reservations
• Managed office supplies and visitor registration
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

• Assisted in tour costing and itinerary preparation
• Prepared guest gift hampers and managed bookings