ANNETTE GODFREY
Dar Es Salaam
Summary
Telecommunications professional with over 3 years of experience in network optimization and project management training. Holds an MSc in Embedded and Mobile Systems, specializing in enhancing mobile system performance. Demonstrates strong analytical skills, a commitment to continuous learning, and a proactive approach to problem-solving. Proven ability to communicate effectively and contribute to team success in achieving organizational objectives.
Overview
11
11
years of professional experience
Work History
Network Operations Fiber Engineer
Maktech Telecommunications Company Limited
Dar-Es-Salaam
08.2023 - Current
- Manage fiber cuts outages and other service faults immediately
- Manage the escalation channels to all the customers involved
- Prepare permanent repair (PRs) to be done the weekly in an orderly manner
- Update the customers on the on-going process so that they stay up to speed until the outage is resolved
- Prepare reports on the outages them at the share point where it can be accessed by the customers and managers
- Upload the route cause analysis reports to the systems which can be accessed by both the managers and the customers
Mentor Volunteer
Tanzania Women Architects for Humanity, TAWAH
Dar-Es-Salaam
08.2022 - Current
- Cultivate and nurture mentor-mentee relationship
- Develop a platform to share experiences with mentees
- Addressing any discerning psychosocial difficulties
- Steering frequent goal-setting exercises
- Providing sage emotional and practical relief
Power Engineer
Maktech Telecommunications Company Limited
Dar-Es-Salaam
04.2023 - 07.2023
- Monitor and maintain both network and software components according to established guidelines and best practices
- Prepare daily incidents reports with Root Cause Analysis
- Perform the network optimization of the sites
- Preparation of the outage tracker reports
- Prepare preventive maintenance and snags reports of the sites
- Seek out access approval from the top client in order for the field engineer to perform preventive maintenance, service and refueling of the site
Office Administration Officer
Kawe Kids Nursery School
Dar-Es-Salaam
01.2023 - 03.2023
- Manage office supplies stock and place orders
- Prepare regular reports on expenses
- Maintain and update company databases
- Organize filing system for important and confidential company documents
- Answer queries by employees and clients
- Update office policies as needed
- Computer maintenance and upkeep
Training Associate
HEBO Group
Dar-Es-Salaam
10.2022 - 12.2022
- Define tasks, initiate, plan, and oversee projects with significant organizational or business impact
- Managing funneling of potential customers from contact to engagement
- Coordinating process of training and coaching sessions
- Share daily report on communication and engagements done
- Conduct follow-ups of engagements done with clients
- Compiled training handbook and related course materials
- Support data gathering and analysis activities
- Working with the project team and directors for deliverables of the project
- Maintain professional and technical knowledge by attending workshops, seminars and so forth
- Contribute to team effort by accomplishing related results that are needed
Marketing Team Member
PMI Tanzania
Dar-Es-Salaam
06.2022 - 10.2022
- Established community relationships by coordinating events to maximize marketing strategies
- Drafting of tentative social media budget and presenting it to management for approvals
- Handle meetings with discussions and have inputs on how to navigate towards goals set for each member of team
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement
Training Coordinator
HEBO Group
Dar-Es-Salaam
01.2022 - 08.2022
- Marketing available training opportunities to employees and providing necessary information
- Coordinating all training activities i.e., end to end coordination of online and physical training workshops and programs
- Evaluate the success of training programs and recommended improvements to upper management to enhance effectiveness
- Manage and maintain in-house and outdoor training facilities and equipment
- Experience with e-learning platforms such as Smart NewRow, Google classroom to run training sessions for clients
- Managing captions wording for external communication
- Managing funneling of potential customers from contact to engagement
- Hands-on experience coordinating multiple training events in a corporate setting
- Coordinating classes/sessions engagement, working with engagement teams for mobilization and engagement of potential customers
- Design, prepare and order educational aids and materials
- Taking meeting minutes and making contact reports
- Gather feedback from trainees at the end of each session
Training Intern
HEBO Group
Dar-Es-Salaam
06.2021 - 12.2021
- Content and caption creation for all of company's social media posts and reviewing artworks before submission for final review and approval
- Researching of and drafting innovative solutions
- Coordinating session engagement, working with engagement teams for mobilization of potential customers
Network Operations Center Engineer
Vodacom PLC Tanzania Offices, Maktech Telecommunication Company Limited
Dar-Es-Salaam
03.2019 - 01.2020
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents
- Manage network interruptions and degradation with proper Route Cause Analysis
- Escalation and reporting of site issues that to field technicians and first line of maintenance
- Documentation of the standards of operating procedures
- Making accurate updates of all the events and responses to the Net sum team
- Perform first tier troubleshooting and diagnosing using tools and utilities to resolve system/network performance
- Help desk operator duties
- Team work to ensure that the network operations and quality is kept
Intern Engineer
Maktech Telecommunication Company Limited
Dar-Es-Salaam
09.2017 - 03.2019
- Preparing drive test reports as drive test teams scatter out all over the country to collect log files and physical information for analysis once installation of sites is complete
- Such reports include all technologies i.e., 2G, 3G, 4G etc
- Analysis of these reports is done using software's such as; Actix Analyzer, Tems Discovery and Google Earth
- Making of Conditional Acceptance Certificates (CAC)
- Creating Self Assessments
- Maintained timely and accurate oral and written technical reports of engineering activities
Field Work
Mlimani TV and Radio
Dar-Es-Salaam
04.2016 - 06.2016
- Offer assistance in monitoring and maintenance of television broadcasting equipment for airing television and radio programs
- Provision of operational support for studio
- Broadcast emergency public service announcements
- Ensuring signal transmission remains intact and manage its upkeep
- Troubleshooting systems and reporting incidents
Data Entry Volunteer
Walio na Mapambano na AIDS Tanzania, WAMATA
Dar-Es-Salaam
01.2016 - 03.2016
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Research and obtain further information for incomplete documents
- Generate reports, store completed work in designated locations and perform backup operations
- Ensure proper use of office equipment and address any malfunctions
- Respond to queries for information and access relevant files
- Generated sortable reports according to customized requests
- Maintained database entries by manually inputting information
- Sorted documents and maintained organized filing process
- Scanned documents and saved in database to keep records of essential organizational information
- Organized, sorted, and checked input data against original documents
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Resolved discrepancies in data entry activities for accurate, complete jobs
Field Work
Tanzania Revenue Authority
Dar-Es-Salaam
02.2015 - 04.2015
- Computer maintenance and troubleshooting
- Set up and configuring workstations with computers and necessary peripheral devices such as routers, printers, etc
- Providing assistance to computer end users
- Set up of applications and software's such as, Microsoft office installation, printer installation
- Making Ethernet cables
- Providing technical support
- Configuration of routers and switches as well as pinging them to test speed and accuracy using software called Cisco Professional
- Assist in computer software installations and peripheral devices
- Perform troubleshooting in order to diagnose and resolve problems such as, repair or replace parts, debugging etc
Field Work
Tanzania Telecommunication Company Limited, TTCL
Dar-Es-Salaam
02.2014 - 04.2014
- Configuring IP address on electronic devices so that it does not get mixed up and clash entire network
- Making network cables example Ethernet cables
- Designing network topologies
- Perform any other duties as may be assigned by supervisor
Education
Master of Science - Embedded and Mobile Systems
The Nelson Mandela African Institute of Science And Technology (NM-AIST)
Arusha, Tanzania08.2022
Bachelor of Science - Electronics and Communication Engineering
St. Joseph University in Tanzania (SJUIT)
Dar Es Salaam, Tanzania12.2017
Diploma - Electronics and Communication Engineering
St. Joseph University In Tanzania (SJUIT)
Dar Es Salaam, Tanzania05.2014
Skills
- Research planning and proposal writing
- Documentation and report writing
- Customer relationship management
- Mentoring and team collaboration
- Incident management and troubleshooting
- Customer communication and support
- Technical reporting and writing
- Attention to detail and adaptability
- Professionalism in teamwork
Accomplishments
- Outstanding Mentor award, Tanzania Women Architects for Humanity (TAWAH), 09/27/24
- Certificate of participation in Design Thinking Workshop, 02/23/22 - 02/25/22
- Certificate of participation for the Certified Associate in Project Management (CAPM) training, 08/21
- Certification of participation at the DIY Brand Building event, 06/21
- Certificate from the UCI Division of Continuing Education course on Budgeting and Scheduling Projects, 11/01/20
- Certificate of appreciation for attending Second Exhibition Tech fest, 2017
References
- Martin N. Hekeno, Director, HEBO Group, martin@hebogroup.com, +255 754 868 862
- Gilbert Kajuni, Project Manager, Maktech Telecommunications Company Limited, gkajuni@maktech.co.tz, +255 763 712 102
- Dr. Judith Leo, Lecturer of the School of Computation Science and Engineering, The Nelson Mandela African Institution of Science and Technology, Judith.leo@nm-aist.ac.tz, +255 652 647 046
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Network Operations Fiber Engineer
Maktech Telecommunications Company Limited
08.2023 - Current
Power Engineer
Maktech Telecommunications Company Limited
04.2023 - 07.2023
Office Administration Officer
Kawe Kids Nursery School
01.2023 - 03.2023
Training Associate
HEBO Group
10.2022 - 12.2022
Mentor Volunteer
Tanzania Women Architects for Humanity, TAWAH
08.2022 - Current
Marketing Team Member
PMI Tanzania
06.2022 - 10.2022
Training Coordinator
HEBO Group
01.2022 - 08.2022
Training Intern
HEBO Group
06.2021 - 12.2021
Network Operations Center Engineer
Vodacom PLC Tanzania Offices, Maktech Telecommunication Company Limited
03.2019 - 01.2020
Intern Engineer
Maktech Telecommunication Company Limited
09.2017 - 03.2019
Field Work
Mlimani TV and Radio
04.2016 - 06.2016
Data Entry Volunteer
Walio na Mapambano na AIDS Tanzania, WAMATA
01.2016 - 03.2016
Field Work
Tanzania Revenue Authority
02.2015 - 04.2015
Field Work
Tanzania Telecommunication Company Limited, TTCL
02.2014 - 04.2014
Master of Science - Embedded and Mobile Systems
The Nelson Mandela African Institute of Science And Technology (NM-AIST)
Bachelor of Science - Electronics and Communication Engineering
St. Joseph University in Tanzania (SJUIT)
Diploma - Electronics and Communication Engineering
St. Joseph University In Tanzania (SJUIT)
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