Anne Raphael Mrosso
Arusha
Summary
Dynamic administrative professional with proven expertise at Trade Policy Training Centre in Africa, excelling in event coordination and customer service. Skilled in data entry and document management, I effectively streamlined processes, enhancing operational efficiency. Recognized for delivering exceptional support and fostering positive relationships with clients and staff alike.
Overview
26
26
years of professional experience
Work History
Office Assistant
Trade Policy Training Centre in Africa (trapca)
01.2009 - Current
- Administrative Support
- Provide general administrative support to the Principal Finance and Administration Officer and trapca staff
- Notify supervisors of any damages or deficits
- Deal with complaints from staff and clients
- Organize, supervise and coordinate casual laborers
- Prepare duty roster and supervise the casual laborers
- Identify casual laborers for recruitment by trapca
- Train casual laborers on their trapca duties
- Evaluate casual laborers performance
- Inspect the work done by external and internal contractors – pest control, laundry, window cleaning, plumbing, wiring etc. renovations
- Report safety and security hazard
- Provide housekeeping reports
- Ensure services offered to VIPs are of the highest standards
- Managing internal and external correspondence
- Answering phone calls
- Scheduling appointments
- Organizing meetings
- Order office supplies
- Identify new deals and suppliers
- Maintain contact list
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the focal point of contact for staff and clients
- Consult with other administrative assistants to handle requests and queries from staff and clients
- Distributing internal communication
- Event coordination including client lunches and office refreshments
- Book classrooms for trapca students
- Filling institutional documents
- Keeping petty cash
- Initiate requisition processes for trapca supplies and consumables bought from external vendors
- Process client/ customer payments
- Process casual laborers payments
- Raise quotations for trapca
- Manage reimbursement processes
- Manage staff and client’s welfare: e.g. organizing hospital visits, transport, etc.
- Provide health and safety including first aid related services to clients.
- Accurately input and update data in various systems and databases e.g. student database.
- Keep financial data, employee records, inventory information, and other relevant data sets and typing duties as may be assigned.
- Act as a point of contact for internal and external inquiries
- Process admission of students in executive courses
- Provide information and assistance as required.
- Assist in the creation, editing, formatting, and distribution of various documents, including reports, memos, presentations, and spreadsheets.
- Maintain organized filing systems (both physical and digital) to ensure easy retrieval of information.
- Prepare regular reports and summaries expenses and expenditure as requested by PFAO.
- Prepare graduation gowns
- Arrange and make sure awards for best performance students are in order before graduation time.
- Ushering at graduation day
- Housekeeping/Cleanliness
- Cleaning and sanitizing the offices, lecture rooms, stores and the kitchen
- Replenishes toiletries
- Empties trash and receptacles
- Organize flower arrangement
- Ensure that outside environment is kept clean
- Ensure that the board room is kept ready for institutional functions
- Kitchen
- Clean kitchen appliances
- Wash dishes
- Take inventory of leftover
- Disinfect sink and faucets
- Undertake seasonal kitchen cleaning (deep cleaning the refrigerators, kitchen cabinets, oven etc.)
- Others
- Serving client refreshments
- Cooking (tea preparation)
Data Entry
World Vision
Arusha
01.2008 - 12.2008
Sales and Reservations
Precision Air
Arusha
01.2000 - 01.2005
- Receiving internal and External Customer calls
- Bookings of Air Tickets
- Closing of Sales
- Attending customers and responding their inquiries.
Education
Diploma in Business Administration -
Jomo Kenyatta University of Agriculture
Arusha01.2018
Advanced Certificate of Secondary Education -
Arusha05.2016
Certificate of Ordinary Secondary Education - Clear my former certificate, Re sit Ordinary level Exams
Arusha01.2011
Certificates in Cisco System Networking -
University of Dar es Salaam
Arusha01.2005
Certificate in Management in Skills Training -
01.2003
Diploma in International Air Ticketing - IATA UFTAA
Geneva, Switzerland01.1998
Certificate of Computer courses - Basic WordPerfect 5.1, Ms Excel, Ms Access, Lotus 123 for Windows, Aldus PageMaker
Msimbazi Centre
Dar es Salaam10.1997
Certificate in Tourism and Travel Studies -
Bismark Institute
Dar es Salaam01.1996
Certificate of Ordinary Secondary Education -
Zanaki Secondary School
Dar es Salaam01.1993
Skills
- Administrative support
- Data entry
- Document management
- Expense reporting
- Event coordination
- Customer service
Dependants
Four (01 husband, 03 Children)
Personal Information
- Date of Birth: 12/30/75
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
Permanent Home Address
P O Box 3030, Arusha, Tanzania
Academic Awards
- 09/01/90 - 06/30/93, Certificate of Ordinary Secondary Education, Zanaki Secondary School, Dar es Salaam, Tanzania
- 05/01/97 - 10/31/97, Certificate of Computer courses, Msimbazi Centre, Dar es Salaam, Tanzania
- 01/01/95 - 12/31/96, Certificate in Tourism and Travel Studies, Bismark Institute, Dar es Salaam, Tanzania
- 01/01/96 - 12/31/98, Diploma in International Air Ticketing (IATA UFTAA), Geneva, Geneva, Switzerland
- 01/01/03, Certificate in Management in Skills Training
- 01/01/05, Certificates in Cisco System Networking, University of Dar es Salaam, Arusha, Tanzania
- 01/01/07 - 12/31/11, Certificate of Ordinary Secondary Education (Clear my former certificate, Re sit Ordinary level Exams), Arusha, Tanzania
- 05/01/16, Advanced Certificate of Secondary Education, Arusha, Tanzania
- 01/01/16 - 12/31/18, Diploma in Business Administration, Jomo Kenyatta University of Agriculture, Arusha, Tanzania
Timeline
Office Assistant
Trade Policy Training Centre in Africa (trapca)
01.2009 - Current
Data Entry
World Vision
01.2008 - 12.2008
Sales and Reservations
Precision Air
01.2000 - 01.2005
Diploma in Business Administration -
Jomo Kenyatta University of Agriculture
Advanced Certificate of Secondary Education -
Certificate of Ordinary Secondary Education - Clear my former certificate, Re sit Ordinary level Exams
Certificates in Cisco System Networking -
University of Dar es Salaam
Certificate in Management in Skills Training -
Diploma in International Air Ticketing - IATA UFTAA
Certificate of Computer courses - Basic WordPerfect 5.1, Ms Excel, Ms Access, Lotus 123 for Windows, Aldus PageMaker
Msimbazi Centre
Certificate in Tourism and Travel Studies -
Bismark Institute
Certificate of Ordinary Secondary Education -
Zanaki Secondary School