ANNASTASIA FREDINAND KOMBA

•Register and maintained a comprehensive database of customer information

•Provided support to users regarding digital products or services via phone,emails and charts.

•Completed thorough reconciliation for ATM ,USSD AND MOBILE APP transactions to maintain operational standards for each day's

•Conducted usability test with customers to ensure USSD,MOBILE APP and DEBIT CARD are intuitive and easy to navigate for end- user

•Develop online company for products and services

•Resolved customers inquiries and complaints to facilitated effective resolution to disputes.

•Assist on daily saccos operations

•Held one-on-one meeting with new members and customers to review performance and feedback.

• Maintained confidentiality of all customer records and information according to company policies.
• Explained account information to customers in detail as needed.
• Adhered strictly to all security procedures related to handling money at the teller window.
• Explained the features of various banking products available to customers.
• Answered customer inquiries regarding bank products and services.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Followed up on requests from customers in a timely manner.
• Verified customers' identification to ensure compliance with laws and regulations.
• Maintained accurate records of all transactions for compliance purposes.
• Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Balanced cash drawers on a daily basis.
• Provided exceptional customer service while accurately processing routine transactions.
• Performed daily reconciliation of teller drawer within established limits.
• Maintained accurate records of all transactions and customer interactions.
• Built and maintained client relationships through quality, personalized interactions.
• Adhered to financial services security and audit procedures.
• Maintained confidentiality of bank records and client information.

• Conducted detailed market research to identify potential customer needs and preferences.
• Managed relationships with vendors responsible for producing parts used in production process.
• Provided technical advice and support to customers regarding product usage.
• Reviewed competitor offerings to ensure competitive positioning of products.
• Monitored customer satisfaction levels through surveys and other feedback mechanisms.
• Analyzed customer feedback to inform product design improvements.
• Prepared product training materials for sales teams and customers.
• Maintained up-to-date knowledge of industry trends and developments.
• Organized promotional events to showcase new products.
• Generated reports summarizing product performance data.
• Resolved customer inquiries related to products in a timely manner.
• Created presentations for customers to demonstrate the features of products.
• Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items.
• Provided assistance to customers, helping find needed products and introducing new offerings.
• Maintained thorough understanding of marketplace, competitors and industry trends to identify new business and marketing opportunities.
• Surpassed sales goals through implementation of successful marketing strategies.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Inspection and handler of voters identity card
• Inspection and monitoring the permanent register book
• Register candidates for election to system
• Scan and print related info document for election candidate