Anna Fredrick Kimath
Dar Es Salaam
Summary
Dynamic leader with extensive experience at Standard Chartered Bank Tanzania Ltd, excelling in project management and operational risk. Proven track record in enhancing client journeys and fostering a culture of accountability. Skilled in vendor management and team collaboration, driving significant improvements in service delivery and operational efficiency.
Overview
28
28
years of professional experience
Work History
Head, Servicing & Transacting
Standard Chartered Bank Tanzania Ltd
04.2023 - Current
- Accountable for co-owning and delivering the end-to-end, best-in-class transacting and servicing client journey for Retail Banking clients.
- Align the client journey objectives to Retail Banking’s strategic agenda and responsible for identifying and creating areas of competitive advantage in the transacting and servicing domain.
- Support the RB COO, Servicing & Transacting in coordinating and resolving trade-offs between competing priorities by closely working with Group RB Journey Heads, Group COO Journey Heads, Country and Regional COOs, Retail Products and Segments, digital and distribution teams in the Group and Country teams, Functional partners including T&I, Risk, Compliance, HR, Finance, Legal and Audit.
- Responsible for embedding of Operational Risk Framework linked to journeys related to transacting and servicing in Retail Banking, ensuring appropriate focus on High risk and Very High-risk issues.
- As a member of the Retail Banking COO Management Team, I ensure that direct reports execute responsibilities as outlined in the Group Operational Risk Framework
- Grow people and their talents. Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
Manager, Central Cash & Non-Financial Services
Standard Chartered Bank Tanzania Ltd
01.2021 - 03.2023
- Manage Clearing Unit team and its activities
- Manage Retail Banking Operation Accounts Reconciliation and ensure proper follow up on all recon matters and outstanding to avoid operation loss and frauds.
- Manager Central Cash team including Central Cash Vendor and Bank cash float for all currencies.
- Manage Central Archive team and ensure Bank documents are safe and kept as per defined duration. Ensure data management policies are adhered to. Ensure data confidentiality is maintained at all time.
- Manage Debit Card printing section. Ensure card stock levels are well maintained and kept securely, Printing and delivery is done and reports are produced.
- Manage Digital Channels operation by way of monitoring Suspense Accounts to track failing transactions and address any issues on transaction flow
- Manage internal an external courier services and their vendors
Manager, Central Filling Unit
Standard Chartered Bank Tanzania Ltd
04.2013 - 12.2020
- Managed storage of all physical clients account opening mandates including performing Quality Assurance for newly opened accounts.
- Manage a remote central documents archiving warehouse and their staff
Unit Operational Risk Manager, Consumer Banking
Standard Chartered Bank Tanzania Ltd
05.2009 - 04.2013
- Implemented and managed controls to comply with Bank's processes, policies and regulations.
- Measured performance against process requirements to align improvement to performance shortfalls.
Manager, Salary Processing, Collection/STS
Standard Chartered Bank Tanzania Ltd
11.2006 - 04.2009
- Managed Salary processing, Local Transfers, EFTs, Clients Cash Collection processing, Straight Through Sytem
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Bank Officer
Standard Chartered Bank Tanzania Ltd
10.1997 - 10.2006
- Worked as documents custodian in Corporate Banking Credit section
- Worked as a Branch teller, Agency teller
- Worked in Branch Customer Service both front office and back office
Education
Advance Diploma in Accountancy - Accountancy
Institute of Finance Management
Dar Es SalaamSkills
- Project Management
- Managerial skills
- Team Leader
- Vendor Management
- Teamwork and collaboration
- Dependable and responsible
Timeline
Head, Servicing & Transacting
Standard Chartered Bank Tanzania Ltd
04.2023 - Current
Manager, Central Cash & Non-Financial Services
Standard Chartered Bank Tanzania Ltd
01.2021 - 03.2023
Manager, Central Filling Unit
Standard Chartered Bank Tanzania Ltd
04.2013 - 12.2020
Unit Operational Risk Manager, Consumer Banking
Standard Chartered Bank Tanzania Ltd
05.2009 - 04.2013
Manager, Salary Processing, Collection/STS
Standard Chartered Bank Tanzania Ltd
11.2006 - 04.2009
Bank Officer
Standard Chartered Bank Tanzania Ltd
10.1997 - 10.2006
Advance Diploma in Accountancy - Accountancy
Institute of Finance Management
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