Anna S. Kimweri
Dar – es - salaam,Tanzania
Summary
Resourceful professional with a strong background in customer care, administration, and coordination. Elevates business performance through effective team support and budget management. Skilled in event organisation, office management, customer satisfaction research, and social surveys. Leverages expertise in human resource management and entrepreneurship to enhance organisational success across various sectors.
Overview
2
2
Languages
1
1
Certification
9
9
years of post-secondary education
11
11
years of professional experience
Work history
Assistant Administrator and patient care executive
EM hospital
2023.03 - 2025.03
- Ensured customers maintained comfort during treatment process.
- Organize hospital services between patients and health care professionals.
- Making sure customers are in a top tier comfortable state as they undergo treatments.
- Collected and coordinated customer feedback through phone and written channels, ensuring timely team responses.
- Managed staff scheduling to optimize workforce availability and efficiency.
- Aided recruitment efforts by coordinating interviews and assisting with candidate selection. and training.
- Coordinated hospital free camps to promote health awareness and accessibility for the community.
- Managed staff scheduling to optimize workforce availability.
- Maintained adequate stock levels of stationery and non-medical supplies for daily operations. on stationery and other non-medical supplies.
- Facilitated regular office supply orders, maintaining sufficient stock levels at all times.
- Created effective filing systems for improved document management.
- Handled sensitive information discreetly, upholding confidentiality protocols in all dealings.
- Liaised with other departments for smoother interdepartmental communication and cooperation.
Head of Patient care executives/Counsellor
Dr. Agarwal’s eye hospital
2018.01 - 2021.09
- Making sure that patients have understood diagnosis and way forward for their treatment after he/she comes from the doctor’s office.
- Offering emotional support to patients as they go through their treatment..
- Coordinated patient experience from admission to discharge, ensuring seamless navigation through hospital processes.
- Managing almost 100 patients per day where about at the hospital throughout their tratment.
- Making sure that patients are at the most relaxing state possible before they undergo any procedures.
- Followed up with patients throughout treatment procedures, confirming all recommended tests were completed and results communicated effectively.
- Making sure that patients have read and understood concept forms before their surgical procedures.
- Scheduled surgical appointments, ensuring all details were accurately shared with patients and medical staff including time, details, and payment structure for all surgical patients and sharing the same with the surgeon and the theater team of that particular patient.
- Making sure that details of the patients are correct before filing details in the system (Often electronic files)
- Following up with patients who have been advised surgery but could not do them due to different reasons.
- Maintained contact with patients who were recommended for surgery, addressing their concerns and providing necessary information. who have been advised surgery but could not do them due to different reasons.
- Ensured patients referred to other hospitals, including abroad, received all necessary documentation for travel and treatment.
- Booking appointments for private patients prior to their hospital visit.
Public Relation officer
Global system 1 Tanzania (GS1)
2017.03 - 2017.11
- Being the communication personnel between the company, customers and other stakeholders.
- Follow up if customers are registered with BRELA.
- Checking if customers have been verified by TBA and TFDA before they are valid for barcode.
- Created a list of eligible members for barcode approval.
Business development manager/ recruitment consultant
PATS Consulting Group
2015.09 - 2017.02
- Worked to enhance organization’s market position and drive financial growth.
- Defining long-term organisational strategic goals.
- Established strong customer connections through regular communication and personalised service.
- To identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
- Work in a senior sales position within the company in finding potential new customers, presenting to them the products and services, converting them into clients, and continuing to grow business in the future.
- Maintained client satisfaction through regular check-ins and presentations tailored to meet their evolving needs.
- To oversee the Recruitment and selection process and ensure that the candidates sent to clients are as the clients’ needs.
Personal assistant to the CEO
Synarge group of companies
2013.12 - 2015.09
- Arranging travel, visas and accommodation and, occasionally, travelling with the CEO to take notes or dictation at meetings or to provide general assistance during presentations.
- Deputizing for the CEO, making decisions and delegating work to others in the CEO's absence.
- Collaborated with team on key decisions to ensure alignment with organisational goals.
- Organising and maintaining diaries and making appointments as well as carrying out background research before the appointments.
- Managed incoming email, faxes and post, corresponding on behalf of the manager to ensure clear communication.
- Taking minutes in meetings.
- Screening phone calls, enquiries and requests, and handling them when appropriate.
- Meeting and greeting visitors at all levels of seniority.
- Oversaw the management of accounts and budgets.
- Took on additional responsibilities from the CEO and worked directly with management.
- Acted as CEO during absence, made decisions and delegated tasks to team members.
- Contributed to decision-making processes.
- Analysed reports from different departments prior to submission to the CEO.
Education
Bachelor Degree - Wildlife management
Sokoine University of Agriculture
Morogoro 2010.11 - 2013.08
Advance Certificate for Secondary education -
Marian Girls Secondary School
Bagamoyo 2008.02 - 2010.02
Certificate for Secondary Education - Ordinary Level Education
Kifungilo Girls Secondary School
Lushoto-Tanga 2004.01 - 2007.10
Skills
- Customer care expertise
- Administrative coordination
- Human resource management
- Team counselling support
- Event organisation skills
- Computer literacy and management
- Persuasive product recommendation
- Business development strategy
- Market research analysis
- Able to work in different environments from rural to urban
- Prioritisation
- Interpersonal skills
- Knowledge on wildlife management and nature conservation programmes
Certification
- Certificate of membership wildlife students Association of Sokoine university of Agriculture WISASUA 2011-2013
- Certificate of membership UKWATA Marian girls secondary school, 2010
- Certificate of membership UKWATA Kifungilo girls Secondary school, 2007
- Certificate of appreciation CHARITY FUND KIFUNGILO GIRLS’ secondary school’ 2007
- Certificate of acknowledgement BEST STUDENT IN CULTURAL ACTIVITIES Kifungilo Girls secondary school’ 2007
REFEREES
- Nsajigwa, Mbije, Senior Lecturer, mbije@sua.ac.tz, +255 784 797 425, Sokoine University of Agriculture
- Digvijay, Sigh Thakur, CEO, procnfltd@gmail.com, +255 753 433 350, Pro CNF LTD
- Hidaya, Yassin Shaban, Hospital manager, hidayayassin71@gmail.com, +255 710 272 258, EM hospital
INTERESTS AND ACTIVITIES
Watching movies, Listening to music, Writing poems and drawing, Socializing on social events, Reading books
PRACTICAL TRAINING/OTHER EXPERIENCES
Global system 1 Tanzania (GS1), Public Relation officer (Volunteer), 2013-09, 2013-12, Planning, developing and implementing PR strategies;, Liaising with colleagues and key spokespeople;, Liaising with and answering enquiries from media, individuals and other organizations, often via telephone and email;, Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets;, Organizing events including press conferences, exhibitions, open days and press tours; Commissioning market research;, Fostering community relations through events such as open days and through involvement in community initiatives;, Managing the PR aspect of a potential crisis situation., Convincing other students to join the association., Preparing the annual budget of the association., Collecting funds from the members., Looking for donors to contribute to the association.
CONFERENCES AND TRAININGS ATTENDED
- Women empowerment forum WISA-SUA, 2013
- Conservation forum WISASUA, 2013
- Young African leadership Initiatives (YALI), Tanzanian Chapter, 2013
- United Nation’s Beijing 15 Tanzania conference, 2010
LEADERSHIP EXPERIENCE
- Class representative Kifungilo Girl’s secondary school 2005-2007
- Class representative Marian Girl’s Secondary School 2008-2010
- Secretary Youth of United Nations, Marian Girls Secondary school 2009/2010
- Chairperson Students’ English club, Marian girls secondary school, 2010
- Assistant treasurer Wildlife Student Association Sokoine University of Agriculture 2011/2012
- Women chairperson for wildlife students, WISA-SUA 2011-2012
- Entrepreneurship and entrepreneurial management course BEST-AC, 2012
- Assistant treasurer, Wildlife student association of Sokoine university of Agriculture 2012/2013.
Languages
English
Fluent
Swahili
Native
Affiliations
- Watching movies
- Reading books
- Relaxing near the beach
- Listening to Music
- Drawing and writting poems
Accomplishments
• Class representative Kifungilo Girl’s Secondary school 2005-2007
• Class representative Marian Girl’s Secondary School 2008-2010
• Secretary Youth of United Nations, Marian Girls Secondary school 2009/2010
• Chairperson Students’ English club, Marian girls secondary school, 2010
• Assistant treasurer Wildlife Student Association Sokoine University of Agriculture 2011/2012
• Women chairperson for wildlife students, WISA-SUA 2011-2013
• Entrepreneurship and entrepreneurial management course BEST-AC, 2012
• Assistant treasurer, Wildlife student association of Sokoine university of Agriculture 2012/2013.
Timeline
Assistant Administrator and patient care executive
EM hospital
2023.03 - 2025.03
Head of Patient care executives/Counsellor
Dr. Agarwal’s eye hospital
2018.01 - 2021.09
Public Relation officer
Global system 1 Tanzania (GS1)
2017.03 - 2017.11
Business development manager/ recruitment consultant
PATS Consulting Group
2015.09 - 2017.02
Personal assistant to the CEO
Synarge group of companies
2013.12 - 2015.09
Bachelor Degree - Wildlife management
Sokoine University of Agriculture
2010.11 - 2013.08
Advance Certificate for Secondary education -
Marian Girls Secondary School
2008.02 - 2010.02
Certificate for Secondary Education - Ordinary Level Education
Kifungilo Girls Secondary School
2004.01 - 2007.10