ANNA REGNALD NGALAI

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

• Market expansion: Identified untapped markets and led to the success of new to bank customers at National Bank of Commerce (NBC) that generated to 20% of customers.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Shedrack, Mpanda, Branch Manager, 0753374500, National Bank of Commerce (NBC), P.O. Box 321, Tunduma, Songwe.

Happiness Justin,  Board Member, 0742900572, Bluestar Microfinance Limited P.O. Box 10848, Dar es salaam.

Deogratius Ogunde, Advocate, 0719435849, Brotherhood Attorneys P.O. Box 71296.