Nasma Chimgege
Summary
Dynamic professional with extensive experience at Makofi Bungalow, excelling in customer service and front desk operations. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at data entry and appointment scheduling, consistently ensuring smooth operations and a welcoming environment for all visitors.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
3
3
years of professional experience
Work History
Receptionist
Makofi bungalow
Zanzibar , Tanzania
03.2023 - 06.2025
- Welcoming guest by doing all procedures needed during arrival, as well as procedures needed during departure
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Prepared welcome packages for new hires.
- Scheduled appointments for clients, customers, and other visitors.
Restaurant Server
Makofi bungalow
Zanzibar, TZ
03.2022 - 03.2023
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Recorded orders accurately into the Point of Sale system.
Education
Bachelor of Arts - English Literature
Ruaha Catholic University
Iringa12-2021
Education
Tabora Girls High School
Tabora05-2017
Ordinary Level
St Luise Girls Secondary School
Mbinga10-2014
Primary Level
Chandamali Primary School
Songea09-2010
Skills
- Customer service
- Data entry
- Appointment scheduling
- Team collaboration
- Time management
- Problem solving
- Welcoming guest
- Front desk operations
Referees
Human resource manager
Makofi bungalow
Raphael lutumo +255 713 387 175
Languages
Swahili
First Language
English
Advanced
C1
Timeline
Receptionist
Makofi bungalow
03.2023 - 06.2025
Restaurant Server
Makofi bungalow
03.2022 - 03.2023
Bachelor of Arts - English Literature
Ruaha Catholic University
Education
Tabora Girls High School
Ordinary Level
St Luise Girls Secondary School
Primary Level
Chandamali Primary School