ANNA LUKUMAY
UAE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Radisson Blu Hotels & Resorts
Dar Es Salaam, Tanzania
03.2019 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Officer
GAME COMPANY
Dar Es Salaam, Tanzania
01.2016 - 08.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
High School Diploma -
OPEN UNIVERITY
Arusha, Tanzania07.2014
Skills
- Account Updating
- Complaint Resolution
- Information Security
- Consultative Sales
- Data Collection
- Appointment Scheduling
Languages
English
Full Professional
Swahili
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Radisson Blu Hotels & Resorts
03.2019 - 03.2022
Sales Officer
GAME COMPANY
01.2016 - 08.2018
High School Diploma -
OPEN UNIVERITY