Anna Gardias
Morogoro
Summary
Dynamic Team worker with extensive experience , excelling in customer service and small office management. Proven track record in marketing and hospitality industry enhancing client relationships and driving revenue growth. Skilled in counselling and community engagement, with a passion for empowering others and delivering exceptional creativity in healthy snacks and drinks preparation.
Overview
22
22
years of professional experience
Work History
Office Manager
Snap Trans Ltd
Dar Es Salaam
07.2016 - 12.2023
- Responded to customer inquiries via phone or email in a professional manner.
- Responsible for all payments both international,local regarding shipments as well as staff salaries
- Issuing PFI and Invoices/receipts to clients via quick books.
- Receive payments as well as deposit where necessary.
- A bit of sales/marketing when time allowed.
- Monitor Truck drivers when transporting goods.
- Other general office matters including government related issue.
Entrepreneur
Self
Dar Es Salaam
03.2022 - 12.2022
- Delivering salads and snacks on orders
Entrepreneur and Volunteer Work
Self and local church
Dar Es Salaam
01.2014 - 12.2015
- online business of ladies item such as accessories,beauty products and other.
- Volunteer work at my local church in counselling,new members visitations,protocol and hospitality as well as children's ministry.
- Visit church members in need such as sicknesses,life hardships and other basic needs.
Sales Manager
The Arusha Hotel
Dar Es Salaam
10.2009 - 01.2012
- Created and presented monthly reports to management in Arusha on sales performance.
- Responsible for Dar sales.
- Identified new potential clients.
- Visit old and active clients to maintain sales.
Sales & Marketing Manager
Upper Zonal Trading Ltd
Arusha
01.2005 - 11.2008
- Upper Zonal was a company supplying wines,spirits and farmers choice products in Arusha and it's biggest clients where hotels,lodges,camps,restaurants as well as retailers such as supermarkets and big beverage shops.
- Conducted market research to understand customer needs and preferences.
- Prepared reports weekly reports
- Analyzed competitor activities in the market and identified opportunities for growth.
- Beverage menu designing for clients
- Staff trainings of our clients (hotels,lodges and restaurants) in customer care,wine and food pairing,CAN do spirit as well as empower them to excel from one position to another.
- Arrange wine tastings of our new products or to new clients
- Participate in wine festivals,both local and South Africa where our biggest suppliers where located.
- Oversee the retail market such as local shops and supermarkets.
- Attending to customer complains physically,via email or phones.
- Build and maintain clients by upgrading their wine portfolio whenever we have new products.
Sales Coordinator
Southern Sun Hotel
Dar Es Salaam
03.2002 - 12.2004
- Before working as Sales coordinator,I worked as hostess at the airport receiving our clients as well as look for new ones who have no hotel bookings.I also worked as a hostess and cashier at the restaurant.
- Analyzed customer feedback along with Sales Team.
- Responsible for sales correspondence via emails and phones.
- Attending to customer complains via email.
- Conducted sales follow up via emails and phone.
- Work hand in hand with Conference Coordinator.
- Covering for GM'S secretary upon her absence.
- Meet potential clients visiting the hotel.
- Attend to in-house customer weekly cocktails to build up relationships.
- Attending to weekly sales meetings lead by head of sales department.
- Work in other departments such as Food n Beverage,Front office when hotel is full and needs extra hand.
Education
Diploma in Bible Studies - Bible Studies
Village School of The Bible
Minnesota,US04-2024
Certificate of Secondary Education (CSSE) - Commerce And Arts
Forest Hill Secondary School
Morogoro11-1992
Certificate of Primary Education - Primary School Education
Nguzo Primary School
Morogoro11-1991
High School - History, Geography And English Language
Songea Girls Secondary School
SongeaSkills
- Counselling especially children
- Customer service
- Small office management
- Healthy snack preparations such as salads and healthy drinks such as smoothies and detox shots
- Small Event decorations
- Hospitality industry
- Team work
- Creativity
- Teaching and empowering children
- Community based works
- Food presentation
- Elderly care giver
Affiliations
- Iam passionate about gardening and vegetable planting.
Hobbies
- Travelling
- Writing
- Adventure walks
- Innovative cooking
- Gardening
- Deco/Interiors
- Serving
- Children activities
- Religious activities
References
References available upon request.
Timeline
Entrepreneur
Self
03.2022 - 12.2022
Office Manager
Snap Trans Ltd
07.2016 - 12.2023
Entrepreneur and Volunteer Work
Self and local church
01.2014 - 12.2015
Sales Manager
The Arusha Hotel
10.2009 - 01.2012
Sales & Marketing Manager
Upper Zonal Trading Ltd
01.2005 - 11.2008
Sales Coordinator
Southern Sun Hotel
03.2002 - 12.2004
Diploma in Bible Studies - Bible Studies
Village School of The Bible
Certificate of Secondary Education (CSSE) - Commerce And Arts
Forest Hill Secondary School
Certificate of Primary Education - Primary School Education
Nguzo Primary School
High School - History, Geography And English Language
Songea Girls Secondary School