ANITHA ASSEY
ARUSHA
Summary
Proven track record in boosting revenue and enhancing client satisfaction at UTRACK AFRICAN LIMITED, leveraging skills in sales reporting and analytical thinking. Excelled in fostering long-term partnerships and improving service delivery through targeted interventions. Specializes in community-based case management, demonstrating exceptional attention to detail and training development.
Overview
1
1
year of professional experience
Work History
Sales and Customer Care
UTRACK AFRICAN LIMITED
ARUSHA
05.2024 - Current
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Boosted overall revenue with targeted marketing campaigns tailored to specific customer segments.
- Optimized the use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
- Evaluated competitors offerings regularly to maintain a competitive edge in the market landscape.
- Launched new products successfully by strategizing their promotion and coordinating launch events.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
Sales Personel
SERA INVESTMENT LIMITED
ARUSHA
10.2023 - 04.2024
- Analyzed market trends for insights into consumer behavior/preferences that guided targeted marketing campaigns.
- Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
- Assisted in training new hires, sharing best practices and helping them acclimate to the sales environment quickly.
- Provided valuable feedback to management on customer preferences, aiding in product development efforts.
- Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.
- Attended industry events for networking opportunities, expanding the company''s client base and generating leads.
Social Welfare Officer( Internship)
NGARENARO HEALTH CENTER
ARUSHA
07.2023 - 10.2023
- Enhanced client self-sufficiency through effective case management and resource allocation.
- Empowered clients to develop life skills and coping strategies through regular counseling sessions, leading to increased selfreliance.
- Provided crisis intervention services when necessary by employing de-escalation techniques and coordinating with emergency services, ensuring immediate support for clients in distress.
- Managed caseloads efficiently, ensuring timely interventions and follow-up on ongoing cases, contributing to positive outcomes for clients.
- Developed targeted interventions addressing specific social issues such as substance abuse or homelessness by collaborating with community stakeholders, resulting in improved quality of life for affected individuals.
- Maintained accurate and up-to-date case records using digital tools, promoting streamlined communication among team members and efficient caseload management.
- Improved overall community well-being by identifying social welfare needs and implementing appropriate programs.
Social Welfare Officer( Field Training)
Arusha City Council
ARUSHA
07.2023 - 09.2023
- Raised public awareness of available social welfare resources through targeted campaigns and information sessions, increasing service utilization rates among those in need.
- Improved overall community well-being by identifying social welfare needs and implementing appropriate programs.
- Liaised with local employers to create job opportunities for clients seeking employment, facilitating successful reintegration into the workforce and economic independence.
- Conducted home visits to assess living conditions and provide additional assistance where needed, ensuring a holistic approach to client wellbeing.
- Developed targeted interventions addressing specific social issues such as substance abuse or homelessness by collaborating with community stakeholders, resulting in improved quality of life for affected individuals.
- Managed caseloads efficiently, ensuring timely interventions and follow-up on ongoing cases, contributing to positive outcomes for clients.
- Assisted clients in navigating complex legal systems to secure protective orders or access other forms of justice, advocating for their rights at every step.
Education
Bachelor Degree Of Arts In Sociology - Sociology
University of Dodoma(UDOM)
Dodoma07.2033
Advanced Certificate In Secondary Education -
Zogowale Secondary School
Pwani2020
Certificate In Secondary Education -
Kaloleni Secondary School
Arusha2017
Certificate Of Primary Education -
Sanawari Primary School
Arusha2013
Skills
Sales Reporting
Skilled community-based case manager ni
Family reunification specialist
Analytical and Critical Thinking
Attention to Detail
Training and Development
Languages
Englis
Advanced (C1)
Kiswahili
Advanced (C1)
Timeline
Sales and Customer Care
UTRACK AFRICAN LIMITED
05.2024 - Current
Sales Personel
SERA INVESTMENT LIMITED
10.2023 - 04.2024
Social Welfare Officer( Internship)
NGARENARO HEALTH CENTER
07.2023 - 10.2023
Social Welfare Officer( Field Training)
Arusha City Council
07.2023 - 09.2023
Bachelor Degree Of Arts In Sociology - Sociology
University of Dodoma(UDOM)
Advanced Certificate In Secondary Education -
Zogowale Secondary School
Certificate In Secondary Education -
Kaloleni Secondary School
Certificate Of Primary Education -
Sanawari Primary School