ANGELINA KAMUZORA
Dar es Salaam,Tanzania
Summary
I have wide experience in Banking as I started working as a Banker in a position of an ATM Steward then grew to Bank Telling, Customer Service, Card Management Officer, Cash and Customer Service Supervisor and now Operations Manager. I aspire to be a Professional Human Resource Executive dealing with Managing Human Capital in areas of Policy Making, Staffing, Information Systems, Labour Relations, Performance Management and Human Resource Development.
Skilled in overseeing daily branch operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Akiba Commercial Bank Plc
03.2018 - Current
- Ensuring Smooth running of Branch Operations
- Provide Guidance to Operations staff in running branch operations and offering and maintaining quality services to Customers.
Cash and Customer Service Supervisor
Akiba Commercial Bank Plc
10.2016 - 02.2017
- Provide and Oversee Quality Customer Service and Managing Customer expectations, fully supporting them without boundaries
- Responsible for potential Risks complying with the Risk Manual and any other available working manuals
- Responding to customers on different issues and procedures of the Bank
- Responsible in ensuring that there is no unnecessary queues to serve customers in the banking hall
- Responsible for opening and closing the strong room and supervising cash movement to and from the strong room.
- Authorizing all departmental transactions within given limits
- Responsible for reconciliation of tellers’ overs and shorts
- Responsible for supervision of Bankers Cheque
- Responsible for Inward Clearing and Outward Clearing of cheques in the Branch
- Ensuring that daily physical cash matches with cash summary prepared by tellers
- Executing procedures for transfer of funds by customers to other banks
- Assisting and advising other staff in the case of technical problems
Card Management Officer
Akiba Commercial Bank Plc
08.2011 - 10.2016
- Ordering ATM cards for customers
- Blocking stolen and lost ATM cards
- Receiving captured ATM cards and sending them to their respective branches and Banks (UMOJA SWITCH Member Banks)
- Communicating Customer Queries’ to ACB Branches and Umoja Switch Member Banks
Bank Teller
Akiba Commercial Bank Plc
01.2011 - 08.2011
- Receiving deposits of cash and cheques
- Encash cheques
- Withdrawal of cash from customers’ accounts as per their requests over the counter
- Undertaken internal transfers of cash etc.
ATM Steward/ Assistant
National Microfinance Bank Plc
07.2007 - 09.2007
- Educating customers on the use of ATM Machine.
- Assisting (especially first time users) transacting through ATM Machine
- Reporting on challenges faced.
Education
MSc. - HUMAN RESOURCE MANAGEMENT
MZUMBE UNIVERSITY DAR CAMPUS
01.2015
B.A - SOCIOLOGY
ST. AUGUSTINE UNIVERSITY OF TANZANIA
01.2010
ADVANCED CERTIFICATE OF SECONDARY EDUCATION -
MAWENZI SECONDARY SCHOOL
01.2007
CERTIFICATE OF SECONDARY EDUCATION -
KIFUNGILO GIRLS’ SECONDARY SCHOOL
01.2004
Skills
Customer Service skills
Insurance skills
Labour relation skills
Certification
I, ANGELINA KAMUZORA, declare to the best of my knowledge and belief that, the information above correctly describes my qualifications and experience.
Accomplishments
- Managed to Learn Insurance Products while at Akiba Commercial Bank PLC, 03/01/18
- Customer Services Skills, acquired when I was working with the National Microfinance Bank Plc as an ATM Steward and Akiba Commercial Bank Plc.
- Research skills, acquired while doing research for my degree of Bachelor of Arts in Sociology., 07/01/09 to 05/01/10
- Skills in dealing with labour related matters, acquired during my internship at the Ministry of Labour and Employment in the Labour Department., 07/01/09 to 09/30/09
Special Abilities
- Fast learner
- Self-Motivated
- Self-confident
- Hardworking
- Team player
- Easy to adopt new situations
- Ready to work under pressure and minimum supervision
- Able to meet deadlines
- Ready to learn new skills
References
- Salome Mahenge, Manager Management Accounting, Akiba Commercial Bank Plc, P.O.BOX 669, Dar Es Salaam, Dar es Salaam, salome.mahenge@acbtz.com, 0763 542277
- Erick Kuyeko, Branch Manager, Akiba Commercial Bank PLC, P.O. Box 669, Dar Es Salaam, Dar es Salaam, erick.kuyeko@acbtz.com, 0713 259889
- Mr. Peter Sembuyagi, Labour Officer in Charge, Prime Minister’s Office, Parliamentary Affairs, Policy, Labour, Employment, Youth and Disability, Morogoro, Morogoro, psembuyagi@yahoo.com, 0713 705690
Training
- BUSINESS DEVELOPMENT AND MARKETING, Umoja Switch Company, Certificate of Participation in the Training
- TELLING, Tanzania Institute of Bankers, Certificate of Participation in the Training
- MICROCOMPUTER APPLICATIONS, University of Dar es Salaam Computing Centre, Certificate In Microcomputer Applications
- ADVANCED MICROCOMPUTER APPLICATIONS, University of Dar es Salaam Computing Centre, Certificate In Advanced Microcomputer Applications
Special Awards
- I was Awarded 'A Certificate of Good Conduct and Hard work' while at Kifungilo Girls’ Secondary School.
- I was Awarded 'A Certificate for an Employee of the Quarter 3 2017' while working as a Cash and Customer Service Supervisor with Akiba Commercial Bank PLC., 09/30/17
Activities
- Swimming
- Reading newspapers
- Travelling
- Listening to music and Dancing
Timeline
Branch Operations Manager
Akiba Commercial Bank Plc
03.2018 - Current
Cash and Customer Service Supervisor
Akiba Commercial Bank Plc
10.2016 - 02.2017
Card Management Officer
Akiba Commercial Bank Plc
08.2011 - 10.2016
Bank Teller
Akiba Commercial Bank Plc
01.2011 - 08.2011
ATM Steward/ Assistant
National Microfinance Bank Plc
07.2007 - 09.2007
MSc. - HUMAN RESOURCE MANAGEMENT
MZUMBE UNIVERSITY DAR CAMPUS
B.A - SOCIOLOGY
ST. AUGUSTINE UNIVERSITY OF TANZANIA
ADVANCED CERTIFICATE OF SECONDARY EDUCATION -
MAWENZI SECONDARY SCHOOL
CERTIFICATE OF SECONDARY EDUCATION -
KIFUNGILO GIRLS’ SECONDARY SCHOOL
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