Summary
Overview
Work History
Education
Skills
Certification
Swimming, volunteering, learning new cultures, fitness
Languages
Timeline
Generic

ANGELAKAHINDI GOMBO

Dar es Salaam

Summary

Customer focused professional with experience in airline customer service, sales, and front desk reception. Skilled at delivering seamless client experiences, boosting sales, and managing front office operations with efficiency and professionalism.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Airline Customer Service Agent

SWISSPORT TANZANIA
08.2025 - 10.2025
  • Assisted passengers with ticketing, check-in, and boarding processes.
  • Provided exceptional customer service in high-pressure environments.
  • Handled passenger inquiries regarding flight schedules and policies.
  • Supported baggage claim processes and ensured timely delivery of luggage.

Sales Agent

JUSTFIT SPORTS GEAR
09.2024 - 11.2024
  • Demonstrated product features and benefits to enhance customer experience.
  • Engaged customers to identify needs and recommend suitable products.
  • Developed strong relationships with clients through excellent customer service and regular followups.

Front Desk Receptionist

ABC DENTAL CLINIC
11.2020 - 03.2021
  • Managed patient scheduling and appointment confirmations efficiently.
  • Assisted with patient check-in and check-out processes to streamline operations.
  • Ensured cleanliness and organization of the reception area to create welcoming environment.
  • Responded to patient inquiries, providing information about services and procedures.

Education

IATA AIRLINE CUSTOMER SERVICE

SWISSPORT TANZANIA
Dar Es Salaam, Tanzania
10-2025

ADVANCED LEVEL CERTIFICATE

CANOSSA HIGH SCHOOL
Dar Es Salaam, Tanzania
05-2023

ORDINARY LEVEL CERTIFICATE

CENTENNIAL CHRISTIAN SEMINARY
Dar Es Salaam, Tanzania
11-2020

PRIMARY SCHOOL CERTIFICATE

KIBANGU ENGLISH MEDIUM SCHOOL
Dar Es Salaam, Tanzania
09-2016

Skills

  • Cultural awareness
  • Phone etiquette
  • Baggage handling
  • Airline policies
  • Customer service
  • Passenger assistance
  • Listening skills
  • Team collaboration
  • Adaptability to change
  • Appointment scheduling

Certification

  • IATA Airline Customer Service Certificate, Swissport Tanzania - 2025
  • Advanced Level Certificate - 2023
  • Ordinary Level Certificate - 2020

Swimming, volunteering, learning new cultures, fitness

Passionate about swimming and fitness, which build discipline and resilience. Active in volunteering, developing teamwork and empathy. Curious about new cultures, enhancing adaptability, communication, and global perspective.

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Airline Customer Service Agent

SWISSPORT TANZANIA
08.2025 - 10.2025

Sales Agent

JUSTFIT SPORTS GEAR
09.2024 - 11.2024

Front Desk Receptionist

ABC DENTAL CLINIC
11.2020 - 03.2021

IATA AIRLINE CUSTOMER SERVICE

SWISSPORT TANZANIA

ADVANCED LEVEL CERTIFICATE

CANOSSA HIGH SCHOOL

ORDINARY LEVEL CERTIFICATE

CENTENNIAL CHRISTIAN SEMINARY

PRIMARY SCHOOL CERTIFICATE

KIBANGU ENGLISH MEDIUM SCHOOL

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ANGELAKAHINDI GOMBO