ANGELAKAHINDI GOMBO
Dar es Salaam
Summary
Customer focused professional with experience in airline customer service, sales, and front desk reception. Skilled at delivering seamless client experiences, boosting sales, and managing front office operations with efficiency and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
SWISSPORT TANZANIA
08.2025 - 10.2025
- Assisted passengers with ticketing, check-in, and boarding processes.
- Provided exceptional customer service in high-pressure environments.
- Handled passenger inquiries regarding flight schedules and policies.
- Supported baggage claim processes and ensured timely delivery of luggage.
Sales Agent
JUSTFIT SPORTS GEAR
09.2024 - 11.2024
- Demonstrated product features and benefits to enhance customer experience.
- Engaged customers to identify needs and recommend suitable products.
- Developed strong relationships with clients through excellent customer service and regular followups.
Front Desk Receptionist
ABC DENTAL CLINIC
11.2020 - 03.2021
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted with patient check-in and check-out processes to streamline operations.
- Ensured cleanliness and organization of the reception area to create welcoming environment.
- Responded to patient inquiries, providing information about services and procedures.
Education
IATA AIRLINE CUSTOMER SERVICE
SWISSPORT TANZANIA
Dar Es Salaam, Tanzania10-2025
ADVANCED LEVEL CERTIFICATE
CANOSSA HIGH SCHOOL
Dar Es Salaam, Tanzania05-2023
ORDINARY LEVEL CERTIFICATE
CENTENNIAL CHRISTIAN SEMINARY
Dar Es Salaam, Tanzania11-2020
PRIMARY SCHOOL CERTIFICATE
KIBANGU ENGLISH MEDIUM SCHOOL
Dar Es Salaam, Tanzania09-2016
Skills
- Cultural awareness
- Phone etiquette
- Baggage handling
- Airline policies
- Customer service
- Passenger assistance
- Listening skills
- Team collaboration
- Adaptability to change
- Appointment scheduling
Certification
- IATA Airline Customer Service Certificate, Swissport Tanzania - 2025
- Advanced Level Certificate - 2023
- Ordinary Level Certificate - 2020
Swimming, volunteering, learning new cultures, fitness
Passionate about swimming and fitness, which build discipline and resilience. Active in volunteering, developing teamwork and empathy. Curious about new cultures, enhancing adaptability, communication, and global perspective.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Airline Customer Service Agent
SWISSPORT TANZANIA
08.2025 - 10.2025
Sales Agent
JUSTFIT SPORTS GEAR
09.2024 - 11.2024
Front Desk Receptionist
ABC DENTAL CLINIC
11.2020 - 03.2021
IATA AIRLINE CUSTOMER SERVICE
SWISSPORT TANZANIA
ADVANCED LEVEL CERTIFICATE
CANOSSA HIGH SCHOOL
ORDINARY LEVEL CERTIFICATE
CENTENNIAL CHRISTIAN SEMINARY
PRIMARY SCHOOL CERTIFICATE
KIBANGU ENGLISH MEDIUM SCHOOL