Angel Mkenda
Dar es Salaam,Tanzania
Summary
A highly motivated, energetic, and service-oriented individual with a strong sense of responsibility and teamwork. Demonstrates excellent communication, time management, and customer service skills. Passionate about delivering quality service and maintaining a positive customer experience in fast-paced environments such as hospitality and retail. Ready to contribute to the success of your organisation.
Overview
2
2
years of professional experience
Work history
Customer Care & Fuel Service Attendant
Suncom Filling Station
Dar es Salaam, Tanzania
01.2025 - Current
- Assisted customers with fuel services and ensured prompt service delivery.
- Maintained cleanliness and organisation of service areas to enhance customer experience.
- Operated fuel pumps and conducted routine checks for safety compliance.
- Processed transactions accurately while providing exceptional customer service.
- Responded to customer inquiries and resolved issues efficiently to ensure satisfaction.
Receptionist assistant
Kibo Palace Hotel
Moshi, Tanzania
02.2024 - 12.2024
- Managed reception area by greeting guests and efficiently handling check-in procedures.
- Assisted in coordinating reservations and ensuring room availability for guests.
- Provided information about hotel services and local attractions to enhance guest experience.
- Operated multi-line phone system to manage incoming calls and direct inquiries appropriately.
Education
Certificate of Secondary Education - Secondary Education
Mboni Secondary School
Marangu, Moshi /2019 - /2022
Certificate of Primary Education - Primary Education
Komakundi Primary School
Moshi, Tanzania /2011 - /2018
Skills
- Customer Service & Front Desk Operations
- Sales and Cash Handling
- Time Management & Organizational Skills
- Effective Communication & Interpersonal Skills
- Teamwork and Collaboration
- Problem Solving and Adaptability
- Work Ethics
Languages
English
Upper intermediate
Swahili
Native
Affiliations
- Home cooking or baking
- Going out for food and exploring new cultures
- Social networking
- Sports and exercises
Referees
- Yohana Jackson Matola - Engineer - 0765 629 951
- Angelina Ignas Shirima - Records Management Officer - 0679 879 420
Timeline
Customer Care & Fuel Service Attendant
Suncom Filling Station
01.2025 - Current
Receptionist assistant
Kibo Palace Hotel
02.2024 - 12.2024
Certificate of Secondary Education - Secondary Education
Mboni Secondary School
/2019 - /2022
Certificate of Primary Education - Primary Education
Komakundi Primary School
/2011 - /2018