ANDREW MBOYA
Summary
Operations-focused professional with strong expertise in operations management and scale-up, regional operations oversight, and supply chain management, consistently enhancing profit margins through data analytics, KPI monitoring and performance optimisation. Demonstrated strength in customer care and service excellence, collections and recovery optimisation, and customer relationship management systems, supported by deep knowledge of the local market and regulatory compliance understanding. Proven ability in field team leadership, training, coaching and leadership development, as well as process design, SOPs and workflow optimisation to drive organisational change management and strategic partnership development. Seeking to leverage strategic planning, contract negotiation and risk assessment skills to support sustainable growth and operational excellence in a dynamic organisation.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work history
Country Manager
Rijk Zwaan SSA
2024.07 - 2026.04
- Supported customer operations, device support, and field team supervision.
- Conducted revenue analysis and service delivery improvements.
- Negotiated contracts with suppliers to secure favorable terms benefiting the company’s bottom line.
- Streamlined inventory management to optimize supply chain efficiency while minimizing costs.
- Managed cross-functional teams to ensure seamless operations and drive business objectives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared goals.
- Improved safety procedures to enhance workplace safety.
Client Manager Chain
Rijk Zwaan SSA
2023.01 - 2024.07
- Supported customer operations and field team supervision.
- Improved service delivery through continuous revenue analysis.
- Negotiated supplier contracts securing more favorable pricing and terms.
- Optimized inventory management to reduce operational costs.
- Coordinated multi-departmental teams to achieve business objectives.
- Strengthened safety compliance to ensure safe working conditions.
Chain Development & Market Linkage Specialist
Rijk Zwaan Tanzania
2018.12 - 2022.07
- Built value-chain partnerships and strengthened market linkages.
- Developed digital communication and training systems.
- Implemented marketing and operational activities to improve customer engagement.
Area Manager
ENGIE Energy Access
2018.10 - 2018.12
- Oversaw customer operations, device support, and field team activities.
- Conducted revenue analysis and identified service improvement opportunities.
- Negotiated contracts that drove cost efficiency.
- Streamlined inventory and supply processes to reduce overhead.
- Coordinated cross-functional collaboration to achieve business goals.
- Enhanced safety procedures for field and office teams.
Marketing Officer & Sales Agent Coordinator
ENGIE Energy Access
2015.01 - 2018.01
- Supported customer operations and supervised device support and field teams.
- Conducted revenue analysis and improved service delivery systems.
- Negotiated favorable contracts to boost operational margins.
- Drove supply chain optimization and cross-functional collaboration.
- Implemented safety improvements across operational teams.
Sales Representative
KK Security (GardaWorld)
2014.01 - 2015.01
- Managed customer accounts, contracts, and service escalations.
Sales Executive
Vodacom Tanzania
2012.01 - 2014.01
- Supported customer operations and device support.
- Conducted revenue analysis and enhanced service delivery outcomes.
Education
Advanced Diploma - Business Management
Institute of Accountancy Arusha
Skills
- Operations Management & Scale-Up
- Customer Care & Service Excellence
- Collections & Recovery Optimization
- Field Team Leadership
- Process Design, SOPs & Workflow Optimization
- Data Analytics & Performance Monitoring
- Risk Assessment & Portfolio Management
- Logistics & Returned Asset Management
- Training, Coaching & Leadership Development
- Regional operations oversight
- Accountability and responsibility
- Multinational collaboration
- Regulatory compliance understanding
- Profit margin enhancement
- Knowledge of local market
- Customer relationship management systems
- Strategic planning
- Supply chain management
- Contract negotiation
- KPI monitoring
- Strategic partnership development
- Customer relationship management
- Organisational change management
Languages
English
Swahili
REFERENCES
- Japhet, Nyangoro, Country Director, nyangoro@idhtrade.org, +255 762 204 166, IDH Tanzania
- Adam, Kamanda, Director of Business Development, adam.kamanda@pass.or.tz, +255 767 490862, PASS
Timeline
Country Manager
Rijk Zwaan SSA
2024.07 - 2026.04
Client Manager Chain
Rijk Zwaan SSA
2023.01 - 2024.07
Chain Development & Market Linkage Specialist
Rijk Zwaan Tanzania
2018.12 - 2022.07
Area Manager
ENGIE Energy Access
2018.10 - 2018.12
Marketing Officer & Sales Agent Coordinator
ENGIE Energy Access
2015.01 - 2018.01
Sales Representative
KK Security (GardaWorld)
2014.01 - 2015.01
Sales Executive
Vodacom Tanzania
2012.01 - 2014.01
Advanced Diploma - Business Management
Institute of Accountancy Arusha