Andrea Pompele
Aosta
Summary
Creative hospitality and travel industry professional with wealth of ecological knowledge. Offering excellent customer service and public speaking skills. Career success working with guests and travelers to create entertaining educational and unforgettable wildlife experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Professional Safari Guide & Guide Trainer
Lemala Camps And Lodges
06.2018 - Current
- Enhanced guest satisfaction by providing expert knowledge on local flora and fauna during guided tours.
- Increased customer return rate by delivering exceptional service and personalized attention to guests'' needs.
- Ensured guest safety and wellbeing by adhering to strict safety protocols during all safari activities.
- Organized daily excursions and itineraries, resulting in seamless and enjoyable experiences for guests.
- Trained new guides in navigation techniques, animal tracking, and guest interaction best practices, ensuring a consistently high-quality experience for all clients.
- Continuously updated personal knowledge of local wildlife behavior patterns, leading to more successful sightings and encounters for guests.
- Provided first aid assistance when necessary, maintaining a safe environment for both guests and staff members.
- Coordinated closely with camp management to address any guest concerns or special requests in a timely manner.
- Established excellent rapport with fellow guides, fostering a supportive team environment conducive to learning from one another''s expertise.
- Utilized photography skills to capture memorable moments for guests during their safari adventures, adding value to their overall experience.
- Contributed to lodge marketing efforts by providing captivating content for social media accounts showcasing unique safari experiences offered.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Guided groups of up to 6+ people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Professional Walking Safari Guide
Lemala Camps And Lodges
06.2018 - Current
- Enhanced guest satisfaction by providing expert knowledge on local flora and fauna during guided tours.
- Ensured guest safety and wellbeing by adhering to strict safety protocols during all safari activities.
- Organized daily excursions and itineraries, resulting in seamless and enjoyable experiences for guests.
- Delivered engaging explanations on regional ecology and conservation efforts, inspiring guests to become advocates for environmental preservation.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Planned and executed efficient walking safari routes by using maps and other navigational tools.
Camp Manager / Guides’ Trainer & Safari Guide
Essential Destinations
06.2015 - 05.2018
- Improved customers' satisfaction by implementing creative and engaging activities tailored to their interests.
- Streamlined camp operations for increased efficiency by optimizing staff schedules and resource allocation.
- Enhanced safety measures, leading to a reduction in accidents and injuries through regular risk assessments and staff training.
- Established partnerships with local organizations, securing additional resources and support for camp programs.
- Mentored junior staff members to enhance their skills, fostering professional development opportunities within the organization.
- Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp participants.
- Implemented rigorous staff recruitment processes, ensuring only top-quality individuals were hired for key positions within the camp team.
- Collaborated with other Camp Managers in regular meetings to share best practices and improve industry-wide standards of operation.
- Conducted thorough facility inspections regularly, identifying maintenance needs proactively to prevent costly repairs or disruptions later on.
- Championed a positive and inclusive camp culture, fostering an environment where all individuals felt welcomed and valued.
- Coordinated transportation logistics for guests and staff, ensuring timely arrivals and departures while maintaining safety standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Marine Biologist & Dive Guides' Trainer
TGI DIVING Marsa Alam
10.2014 - 05.2015
- Enhanced marine wildlife preservation by conducting thorough research and monitoring of various species in their natural habitats.
- Contributed to the development of conservation policies for government agencies and non-governmental organizations, ensuring sustainable use of marine resources.
- Improved understanding of marine ecosystems by designing and implementing field studies on population dynamics, behavior, and habitat use.
- Collaborated with interdisciplinary teams to address complex environmental issues affecting marine life, such as climate change and pollution.
- Developed educational materials and presentations to raise public awareness about threats facing marine environments and the importance of conservation efforts.
- Increased ecosystem resilience by developing restoration plans for degraded coastal habitats such as mangroves, seagrass beds, and coral reefs.
- Coordinated community-based monitoring programs, empowering local citizens to play an active role in conserving their marine resources.
Overland Safari Guide
Wilderness Safaris
04.2014 - 09.2014
- Enhanced guest satisfaction by providing expert knowledge on local flora and fauna during guided tours.
- Increased customer return rate by delivering exceptional service and personalized attention to guests'' needs.
- Ensured guest safety and wellbeing by adhering to strict safety protocols during all safari activities.
- Organized daily excursions and itineraries, resulting in seamless and enjoyable experiences for guests.
Education
Master of Science - Ecology
Parma University
Parma, ITALY11.2007
Bachelor of Science - Evolutionary Biology
Parma University
Parma, ITALY02.2006
Skills
- Problem-solving abilities
- Conservation awareness
- Wildlife identification
- Ecological knowledge
- Animal tracking
- Off-road driving
- Local flora recognition
- Geology understanding
- Bird watching expertise
- Firearm handling
- Navigation abilities
- Outdoor survival
Languages
Italian, French
Native language
English
Proficient
C2
Swahili
Proficient
C2
Spanish
Upper intermediate
B2
Portuguese
Intermediate
B1
Certification
- WALKING SAFARI GUIDE - LEAD GUIDE – FGASA Field Guide Association of Southern Africa March 2021. Somkhanda Game Reserve– KwaZulu Natal - SOUTH AFRICA
- WALKING SAFARI GUIDE - BACK UP GUIDE – FGASA Field Guide Association of Southern Africa October 2019. Amakhosi Game Reserve– KwaZulu Natal - SOUTH AFRICA
- ARH ADVANCED RIFLE HANDLING – FGASA Field Guide Association of Southern Africa October 2019. Kuleni Game Park – Bhejane Nature Training - KwaZulu Natal - SOUTH AFRICA
- TRACKER LEVEL 2 (combined Track & Signs Level 3 and Trailing Level 2) - CYBERTRACKER and TRACKER ACADEMY March 2021. Somkhanda Game Reserve – KwaZulu Natal - SOUTH AFRICA
- SAFARI GUIDE – level 1 – Zambia Guiding Program March 2018. Lower Zambesi - ZAMBIA
- SAFARI GUIDE – level 1 – FGASA Field Guide Association of Southern Africa
May 2017. Dinokeng Game Reserve – Limpopo Field Guide Academy - GAUTENG - SOUTH AFRICA - SAFARI GUIDE – level 1 – AFGA African Field Guide Association May 2014. Windhoek – NAMIBIA
- First responder Remote - European Association of EMTs and Paramedics March 2014 Torino – Italy
- DIVING CERTIFICATIONS
PADI RD Rescue Diver May 2015
PADI EFR Emergency First Response Jun 2015
PADI EAD ENRICHED AIR DIVER NitrOX 40% Apr 2015
PADI AOWD Advanced Open Water Diver Apr 2015
PADI AD Adventure Diver Mar 2015
PADI OWD Open Water Diver Mar 2015 - PHOTOGRAPHY Wildlife Photographer editing and printing, organizing international exhibitions
Timeline
Professional Safari Guide & Guide Trainer
Lemala Camps And Lodges
06.2018 - Current
Professional Walking Safari Guide
Lemala Camps And Lodges
06.2018 - Current
Camp Manager / Guides’ Trainer & Safari Guide
Essential Destinations
06.2015 - 05.2018
Marine Biologist & Dive Guides' Trainer
TGI DIVING Marsa Alam
10.2014 - 05.2015
Overland Safari Guide
Wilderness Safaris
04.2014 - 09.2014
Master of Science - Ecology
Parma University
Bachelor of Science - Evolutionary Biology
Parma University
- WALKING SAFARI GUIDE - LEAD GUIDE – FGASA Field Guide Association of Southern Africa March 2021. Somkhanda Game Reserve– KwaZulu Natal - SOUTH AFRICA
- WALKING SAFARI GUIDE - BACK UP GUIDE – FGASA Field Guide Association of Southern Africa October 2019. Amakhosi Game Reserve– KwaZulu Natal - SOUTH AFRICA
- ARH ADVANCED RIFLE HANDLING – FGASA Field Guide Association of Southern Africa October 2019. Kuleni Game Park – Bhejane Nature Training - KwaZulu Natal - SOUTH AFRICA
- TRACKER LEVEL 2 (combined Track & Signs Level 3 and Trailing Level 2) - CYBERTRACKER and TRACKER ACADEMY March 2021. Somkhanda Game Reserve – KwaZulu Natal - SOUTH AFRICA
- SAFARI GUIDE – level 1 – Zambia Guiding Program March 2018. Lower Zambesi - ZAMBIA
- SAFARI GUIDE – level 1 – FGASA Field Guide Association of Southern Africa
May 2017. Dinokeng Game Reserve – Limpopo Field Guide Academy - GAUTENG - SOUTH AFRICA - SAFARI GUIDE – level 1 – AFGA African Field Guide Association May 2014. Windhoek – NAMIBIA
- First responder Remote - European Association of EMTs and Paramedics March 2014 Torino – Italy
- DIVING CERTIFICATIONS
PADI RD Rescue Diver May 2015
PADI EFR Emergency First Response Jun 2015
PADI EAD ENRICHED AIR DIVER NitrOX 40% Apr 2015
PADI AOWD Advanced Open Water Diver Apr 2015
PADI AD Adventure Diver Mar 2015
PADI OWD Open Water Diver Mar 2015 - PHOTOGRAPHY Wildlife Photographer editing and printing, organizing international exhibitions
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