ANACLETUS MWALUKUTA
Mbeya,Tanzania
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and patient satisfaction at Maranatha Hospital Limited. Expert in drug safety and HIPAA compliance, demonstrating exceptional customer service and staff development skills. Achieved significant improvements in prescription processing accuracy and efficiency, contributing to a more productive pharmacy environment.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Pharmacy Technician
Mbeya Zonal Referral Hospital
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
Maranatha Hospital Limited
10.2018 - 07.2022
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Diploma In Pharmaceutical Sciences - Pharmaceutical Sciences
RUAHA CATHOLIC UNIVERSITY
Iringa, Tanzania08.2018
Skills
Secure storage of medications
Affiliations
- Society of Human Resource Management
- Institute of Electrical and Electronics Engineers
- International Council of Nurses
Certification
- IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
Languages
Swahili
Advanced (C1)
Timeline
Pharmacy Technician
Mbeya Zonal Referral Hospital
08.2022 - Current
Pharmacy Technician
Maranatha Hospital Limited
10.2018 - 07.2022
Diploma In Pharmaceutical Sciences - Pharmaceutical Sciences
RUAHA CATHOLIC UNIVERSITY
- IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
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