Amr Mustafa Sayed
Cairo
Summary
Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction. Competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
H & M
Cairo
03.2023 - Current
- Working with the team and management to establish sales targets and objectives for a specific period
- Monitoring the sales activities of the team, including tracking sales metrics, analyzing sales data and reviewing individual and team performance, identifying areas for improvement, providing feedback, and implementing strategies to boost sales effectiveness
- Preparing reports on sales activities, achievements, and forecasts.
Sales Representative
Town Team
Qalyoubiyah
03.2022 - 03.2023
- Placing orders and answering customer questions in-person, through email and over the phone to maximize customer service
- Contacting new and existing customers to outline benefits of products
- Presenting products and services to prospective and existing customers to meet the customer needs.
Executive Sales Representative
Vodafone Egypt
Cairo
10.2021 - 02.2022
- Facilitating communication between internal teams to effectively oversee customers' needs and resolve issues
- Maintaining efficient office environment through effective management of the resources and deadlines.
Store Manager
Walker
Qalyoubiyah
10.2020 - 06.2021
- Delivering excellent customer service and adhering to standard practices to maximize sales and minimize shrinkage
- Managing inventory tracking and physical inventory counts to minimize loss
- Completing thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Manager
Men's Club
Qalyoubiyah
05.2019 - 08.2020
- Delivering excellent customer service and adhering to standard practices to maximize sales and minimize shrinkage
- Processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits
- Balancing sales, reconciling cash and making bank deposits to facilitate opening and closing duties
- Managing inventory tracking and physical inventory counts to minimize loss.
Education
Bachelor of Arabic Language in Historic and Civilization -
Al-Azhar University
Skills
- Product and Service Knowledge
- Relationship Selling
- Customer Needs Assessment
- Negotiation Tactics
- Sales Development
- Effective Customer Upselling
- Sales Closing
- Strategy Development
- Team Member Motivation
- Customer Retention Abilities
- Sales Analysis
- Sales Presentations
Personal Information
Date of Birth: 10/06/1998
Languages
- Arabic, First Language
- English, B1 (Intermediate)
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Timeline
Sales Supervisor
H & M
03.2023 - Current
Sales Representative
Town Team
03.2022 - 03.2023
Executive Sales Representative
Vodafone Egypt
10.2021 - 02.2022
Store Manager
Walker
10.2020 - 06.2021
Assistant Manager
Men's Club
05.2019 - 08.2020
Bachelor of Arabic Language in Historic and Civilization -
Al-Azhar University
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