AMOS LYIMO

• Business growth, (CASA ,FD, Asset) in the Branches against budget

• Continuing the Sales Management Plan and drive sales culture across the branches

• Managing Branch Layouts/Customer Experience

• Revenue streams optimization and monitoring (Profitability) for all 14 branches

• Provide a superior level of quality Service & customer relation

• Compliance to the Bank’s Code of Conduct and SOP’s in the branches

• Building Capacity Further / Succession Plan (HR to non HR)

• To expand and deepen knowledge on the operating environment. (Branch visits)

• Satisfactory Audit rating in the branches.

• Hire, Train and coach

• Measuring and monitoring teams effectiveness in the branches by developing individual performance objectives and evaluating them based on the balanced scorecard.

• To meet the defined region/ cluster’s Retail and SME financial targets within established product programs

• Identifying and Managing Corporate and Middle portfolio in the zones.

• Responsible for zones general strategic planning, business development, Performance development, Team management and Risk management

• To build and maintain a relationship across high-value and institutional retail customers by focusing on growing value through achieving challenging sales and income targets and improving customer satisfaction through branch network across the country.

• Grow liability and asset book for the retail banking customer base

• Strategic planning for salary acquisition and portfolio income mobilisation.

• Strategic execution of liability campaigns /product promotions across the network of 51 branches according to STP.

• Enhance Products Proposition to address growing competition in the Retail Banking sector.

• Managing Debit cards Portfolio (Acquisition, Upgrade, usage)

• Identify and execute together with Change team product development projects aimed at profit maximisation.

• Coach and Train key account managers and personal bankers across branch network on product knowledge in order to avoid mis-sell and minimize customer complaints.

• Execute and manage all retail banking product promotions and campaigns and adherence to compliance and risk etiquette as required by the regulator.

• Point of contact of the Banks relationship with the Local Large corporate clients for both borrowing and non-clientele within Corporate Banking.
• Investigated and resolved account issues by offering applicable options to customers.

• Identifying sales and services opportunities and offering solutions appropriate for Corporate clients

• Managing client’s credit risk profile on corporate portfolio in bank’s live book

• Collect and report all fee income by monitoring clients’ portfolios

• Managing operational services on corporate clients portfolio

• Effectively achieving set sales targets by actively and proactively identifying opportunities.
• Developed strong relationships with customers through high levels of customer service.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Assisted customers in understanding loan terms and conditions to make informed decisions.