AMINA SHANGWE TWAMALA
Dar Es Salaam
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
ASA Microfinance Tanzania Limited
07.2019 - 06.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Loan Officer
ASA Microfinance Tanzania Limited
06.2019 - 07.2021
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Volunteer - Livestock Field Officer II
NARCO
07.2016 - 06.2017
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
- Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.
- Kept abreast of industry trends and best practices to drive continuous improvement initiatives within the organization''s field operations.
Trainee Livestock Field Officer II
NARCO
07.2015 - 06.2016
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Education
Bachelor of Arts - Human Resource Management
National Institute of Transport
Dar Es Salaam, Tanzania12-2025
Diploma - Diploma in Animal Health And Production
Livestock Training Agency (LITA)
Morogoro, Tanzania11-2017
Basic Technician Certificate - Animal Health And Production
Livestock Training Agency (LITA)
Morogoro, Tanzania11-2016
Skills
- Compliance management
- Audit preparation
- Loan application evaluation
- Loan expertise
- Relationship building and management
- Staff management
- Loans
- Risk mitigation
- Risk management
- Regulatory compliance
- Annual budget development
- Risk assessment
- Financial services
- Client relationship management
- Financial advising
- Loan product expertise
- Customer retention
- Loan application assessment
Timeline
Assistant Branch Manager
ASA Microfinance Tanzania Limited
07.2019 - 06.2022
Loan Officer
ASA Microfinance Tanzania Limited
06.2019 - 07.2021
Volunteer - Livestock Field Officer II
NARCO
07.2016 - 06.2017
Trainee Livestock Field Officer II
NARCO
07.2015 - 06.2016
Bachelor of Arts - Human Resource Management
National Institute of Transport
Diploma - Diploma in Animal Health And Production
Livestock Training Agency (LITA)
Basic Technician Certificate - Animal Health And Production
Livestock Training Agency (LITA)
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