AMILCAR MUSHI
Dar es Salaam,Tanzania
Summary
Motivated Sales Professional experienced in building strong customer relationships and identifying needs to present effective solutions. Achieved high levels of customer satisfaction through effective communication and active listening while managing significant inbound call volumes. Focused on contributing to company success with integrity, strong work ethic, and proficiency in CRM systems.
Overview
15
15
years of professional experience
Work History
Sales Executive & Administration
Innovatech Solutions Tanzania Ltd
Dar es Salaam, Tanzania
01.2022 - Current
- Identified prospective clients, followed up on leads, and coordinated GPS/VTS installations and services to support sales and business development activities.
- Gained practical experience in sales, administration, customer care, data entry, record keeping, and client relationship management within vehicle tracking and telematics sector.
- Managed customer inquiries and follow-ups through phone, email, WhatsApp, and other communication channels, ensuring requests were properly addressed and coordinated.
- Updated and maintained customer and vehicle records, ensuring accuracy for installations, subscriptions, payments, service details, and related documentation.
- Prepared quotations, invoices, reports, correspondence, and other business documents while supporting general office administration.
Delivery Operations Agent & Team Leader
Piki Delivery and Other Third-Party Delivery/Ride-Hailing Platforms
Dar es Salaam, Tanzania
01.2015 - 01.2022
- Coordinated deliveries for major food-service brands including KFC, Pizza Hut, and Marrybrown, ensuring orders were collected and delivered accurately and on time.
- Cultivated customer service, communication, coordination, and problem-solving skills through daily interactions with customers, vendors, delivery personnel, and office staff.
- Coordinated timely deliveries for major food-service brands KFC, Pizza Hut, and Marrybrown, ensuring accurate and on-time order collection and delivery.
- Developed strong customer service, communication, coordination, and problem-solving skills through daily interaction with customers, vendors, delivery personnel, and office staff.
- Executed time-sensitive errands for partner vendors, delivering documents, mail, cheques, and other business items, highlighting reliability and effective time management.
- Handled time-sensitive business errands for partner vendors, including the delivery of documents, mail, cheques, and other business items, demonstrating reliability and good time management.
Sales & Business Development Executive
EcoPack Tanzania Limited
Dar es Salaam, Tanzania
07.2017 - 01.2020
- Gained expertise in sales administration, customer service, business development, documentation, and customer follow-up.
- Organized customer and sales records, including quotations, inquiries, orders, and follow-up information, to streamline sales processes.
- Prepared sales budgets and projections to inform and support expenditure planning aligned with company policies.
- Prepared quotations, processed orders, and coordinated customer requirements with relevant internal teams to support smooth delivery.
- Maintained organized customer and sales records, including quotations, inquiries, orders, and follow-up information.
- Developed experience in sales administration, customer service, business development, documentation, and customer follow-up.
- Prepared sales budgets and projections and supported expenditure planning in line with company policies.
- Managed industrial packaging processes to ensure product safety and compliance.
- Note: EcoPack Tanzania Limited ceased operations in 2020.
Data Entry Supervisor / Global Operations Manager
Nielsen
Dar es Salaam, Tanzania
11.2013 - 06.2015
- Ensured compliance of system databases with vendor and team member data requirements through thorough review.
- Performed data entry, verification, and quality checks to guarantee accuracy and completeness of information.
- Oversaw operational data processes while maintaining comprehensive records of employee training, certifications, and performance.
- Evaluated and revised training programs based on feedback from managers and clients.
- Reviewed system databases for compliance with data requirements specified by vendors and team members.
- Conducted data entry, verification, and quality checks to ensure accuracy and completeness.
Customer Care Representative Supervisor
Digitek Solution Tanzania Basic Transmission Ltd
Dar es Salaam, Tanzania
01.2013 - 11.2013
- Supervised and managed call center representatives, training team members, assigning quotas, and evaluating performance to enhance service quality.
- Handled and resolved customer queries professionally and efficiently.
- Developed strong team leadership, customer service, and problem-solving skills.
- Reported call center activities and performance metrics to Marketing Manager, providing insights for strategy adjustments.
- Cultivated team leadership and customer service skills, fostering a collaborative environment for problem-solving.
Customer Care Representative
Spanco Raps (T) Ltd / Ison (T) Ltd
Dar es Salaam, Tanzania
05.2011 - 01.2013
- Delivered professional customer service through effective call handling, enhancing customer engagement.
- Provided professional customer service through effective call handling and positive customer engagement.
- Cross-sold company products and services to increase customer satisfaction and revenue.
- Cross-sold company products and services, contributing to increased customer satisfaction.
- Gained strong understanding of customer interaction, retention, complaint handling, and service quality to improve service delivery.
Education
Bachelor's Degree - Business Administration
Tumaini University Makumira
Dar es SalaamDiploma - International Business Studies
Learn It
Dar es SalaamHigh School - Arts (HGL)
Benjamini Mkapa High School
Dar es SalaamOrdinary Level School - Arts Subjects
Ubungo Seminar High School
Dar es SalaamSkills
- Customer Relationship Management
- Sales Data Analysis
- Customer Retention
- Product Tracking Systems
- Microsoft Office Suite
- Time Management
- Attention to detail
- Conflict Resolution
- Client Communication
- Active Listening
- Verbal communication
- Interpersonal communication
- Teamwork
- Initiative
- Adaptability
- Calm under Pressure
Accomplishments
- Rising Star, 2011, Recognized for punctuality, adherence to rules and procedures, and excellent client service.
- Best Student, 2006, Recognized for dedication and hard work as Sports Minister, contributing to improved relations between O-level and A-level students.
Languages
- Swahili, Native Tongue
- English, Full working proficiency
Timeline
Sales Executive & Administration
Innovatech Solutions Tanzania Ltd
01.2022 - Current
Sales & Business Development Executive
EcoPack Tanzania Limited
07.2017 - 01.2020
Delivery Operations Agent & Team Leader
Piki Delivery and Other Third-Party Delivery/Ride-Hailing Platforms
01.2015 - 01.2022
Data Entry Supervisor / Global Operations Manager
Nielsen
11.2013 - 06.2015
Customer Care Representative Supervisor
Digitek Solution Tanzania Basic Transmission Ltd
01.2013 - 11.2013
Customer Care Representative
Spanco Raps (T) Ltd / Ison (T) Ltd
05.2011 - 01.2013
Bachelor's Degree - Business Administration
Tumaini University Makumira
Diploma - International Business Studies
Learn It
High School - Arts (HGL)
Benjamini Mkapa High School
Ordinary Level School - Arts Subjects
Ubungo Seminar High School