Amilcar Mushi
Dar Es Salaam
Summary
Highly motivated sales professional with 7 years of experience consistently exceeding targets in the sales and customer care industry. Proven ability to prospect, identify client needs, and close deals, coupled with strong communication and presentation skills. My technical understanding of software, operating systems, and networking provides a solid foundation for selling IT solutions. Seeking a challenging role as an IT Solution Sales Executive where I can leverage my sales expertise and technical aptitude to achieve significant revenue growth.
Overview
12
12
years of professional experience
Work History
Sales and Marketing
EcoPack
Dar Es Salaam
08.2019 - 06.2023
- Managed to develop a customer base from 13 retail clients to 59 retail clients, and an additional 6 major clients, including Spick n Span, Yerpi Markez, and Outsource Carewel T Ltd.
- Collaborated with the team to ensure a smooth customer experience journey, from packaging to delivery of our goods to the customer.
- Preparing sales budgets and projections, and approving expenditures in line with the company policies.
- Implement the use of a product tracking system and security cameras, managing to control quality and theft.
- Followed up on sales leads by the team to establish new accounts and update them on their progressive status in the database system.
Sales Officer
Industrial Packaging Ltd
07.2017 - 10.2018
- Identify proper customers by using business directories, follow leads from existing clients, and attending trade show and conferences
- Help customers select products based on the customers' needs, product specifications, and regulations
- Contact new and existing customers to discuss their needs and explain how specific product can meet these needs
- Preparing sales quotation and send sales orders for processing
- Increase experience from working with among the major polyethene bags manufacturer in Tanzania
- Capability to keep management informed by submitting timely reports and clients’ analysis
Sales Executive
Ezee Money
03.2017 - 07.2017
- Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
- Ability to developing budgets handling accounts receivable/payable
- Recruiting and training employees; Processing wages payment; Reporting on employee performance in accordance to the company guidelines
- Follow up and assessing on report prepared by the subordinates
- Developed a set of standardized sales proposals to be used in a variety of sales pitches, making it easy for sales representatives to handle prospecting work
Data Entry Supervisor / Global Operation Manager
Nielsen
Dar Es Salaam
11.2013 - 06.2015
- Reviewed entire system database for compliance with data requirements specified by vendor and team members
- Conducted data entry and verification to ensure data accuracy and completeness
- Evaluated and revised training programs based on feedback from managers and clients
- Created and maintained records of employee training, certifications, and performance reviews to guarantee efficiency when meeting project deadlines
- Conducted ongoing training sessions to ensure employees had a thorough understanding of company policies and procedures
Customer Care Representative Supervisor
Digitek Solution Tanzania Basic Transmission Ltd
01.2013 - 11.2013
- Supervising, Call handling, and emphasis on professional service quality
- Managing of call center representative, through training, assign quotas and assess their performance
- Taking responsibility on handling and resolving customer queries
- Reporting to the marketing manager on the call center daily activities
- Prepare a monthly schedule for the call center department
- Achieve a team management skills
Customer Care Representative
Spanco Raps (T) Ltd / Ison (T) Ltd
05.2011 - 01.2013
- Call handling skill, emphasis on service quality professional wise
- Develop positive attitude with customer and co-workers
- Take responsibility for resolving customer queries
- Authenticate and verify customer identity before communicating confidential information
- Cross-sell other company products and services, in accordance with the company's program standards
- Understanding the importance of respecting and valuing customer - How to interact with customers (handling skills) to ensure satisfaction
Education
Bachelor's degree - Business Administration
Tumaini University Makumira
Dar Es Salaam01.2012
Diploma - International Business Studies
Learn It
Dar Es Salaam01.2008
High School - Arts (HGL)
Benjamini Mkapa High School
Dar Es Salaam01.2006
Ordinary Level School - Arts Subject (B/Keeping, Commerce, History, English)
Ubungo Seminar High School
Dar Es Salaam01.2004
Skills
- Training employees
- Ezee Money (POS)
- Client Manager (POS)
- MS-Office
- Customer relations
- Cross-functional collaboration
- High-energy attitude
- Planning
- Prospecting
- Lead generation
- Sales Presentqations
Accomplishments
- Rising Star, 10/01/11, As a new employee I was awarded for being punctual and adhering to the rules and procedures and serving the best to the client.
- Best Student, 03/01/06, As a sports minister, I was certified for my dedication and hard work which saw the end of rivalry between O level and A level students.
References
- Davis Mwijage, Marketing and Communication Manager, Strategic Insurance, +255756866010
- Ahmed Ndosa, Head of Growth, Awliya, +255622999222
- Evelyn Karobia, Operations, Data Input and Validation, Nielsen Co Ltd / City Squire, Nairobi, +254722900198
Languages
- Swahili, Native Tongue
- English, Full working proficiency
Disclaimer
I, Amilcar Mushi hereby declare that the above mentioned particulars are true to the best of my knowledge and belief., 12/01/24
Timeline
Sales and Marketing
EcoPack
08.2019 - 06.2023
Sales Officer
Industrial Packaging Ltd
07.2017 - 10.2018
Sales Executive
Ezee Money
03.2017 - 07.2017
Data Entry Supervisor / Global Operation Manager
Nielsen
11.2013 - 06.2015
Customer Care Representative Supervisor
Digitek Solution Tanzania Basic Transmission Ltd
01.2013 - 11.2013
Customer Care Representative
Spanco Raps (T) Ltd / Ison (T) Ltd
05.2011 - 01.2013
Bachelor's degree - Business Administration
Tumaini University Makumira
Diploma - International Business Studies
Learn It
High School - Arts (HGL)
Benjamini Mkapa High School
Ordinary Level School - Arts Subject (B/Keeping, Commerce, History, English)
Ubungo Seminar High School