AME HASSAN HAKIBA
TANGA
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.
Results-driven Branch Manager with more than 10 years of comprehensive experience in financial services. Polished in managing branch, promoting and marketing branch products and allocating funds.
Deeply familiar with banking rules and regulations.
Friendly professional dedicated to promoting and maximizing sales opportunities.
Skilled branch manger inspired and motivated to help customers build financial independence. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
CRDB BANK PLC
TANGA-NGAMIANI BRANCH, TANZANIA
03.2021 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Participated in community events to promote brand awareness.
- Assisted other branches when needed during peak periods or special projects.
- Identified opportunities for process improvement initiatives within the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Manager Customer Services
CRDB BANK PLC
ZANZIBAR BRANCH, TANZANIA
04.2019 - 02.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Bank Branch Controller Geita Branch
CRDB BANK PLC
GEITA BRANCH, TANZANIA
11.2016 - 03.2019
- Developed and implemented effective internal control systems to ensure compliance with GAAP, company policies and procedures.
- Created financial reports for senior management, board of directors and external auditors in accordance with generally accepted accounting principles.
- Reviewed journal entries for accuracy and completeness.
- Managed the preparation of budgets, forecasts, cash flow analysis, trend analysis and other related activities.
- Developed strategies to improve profitability by analyzing current trends in revenue and expenses.
- Conducted regular reviews of fixed assets register to maintain accuracy of records.
- Provided support during audits conducted by outside agencies or internal audit teams.
- Ensured compliance with applicable laws, regulations and reporting requirements.
- Maintained general ledger integrity through review of account balances and transactions ensuring accuracy of information reported in the financial statements.
- Identified areas for improvement within the finance department operations and processes.
- Served as primary contact for external auditors throughout year-end audit process.
- Oversaw daily activities of staff members including hiring, training and evaluating personnel performance.
- Established controls and reporting systems to optimize governance structure.
Bank Officer
CRDB BANK PLC
ZANZIBAR BRANCH, TANZANIA
01.2010 - 10.2016
- Responded to customer inquiries and resolved account issues.
- Provided support for loan applications and processed mortgage paperwork.
- Developed marketing strategies for new financial products.
- Performed risk assessments on prospective investments.
- Maintained records of customer transactions.
- Analyzed credit reports and evaluated loan applications.
- Prepared documents for regulatory compliance audits.
- Reviewed bank policies and procedures to ensure accuracy.
- Assisted customers with opening new bank accounts.
- Researched banking regulations to ensure adherence to laws.
- Educated clients on the benefits of various investment options.
- Identified opportunities to improve customer service quality.
- Collaborated with other departments in order to resolve customer disputes.
- Provided advice on budgeting techniques to help customers save money.
- Processed deposits, withdrawals, transfers, payments, checks.
- Ensured accurate data entry into the banks' computer system.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Education
Master of Arts - Bachelor of Arts And Social Science in Economics
Zanzibar University
Tunguu Zanzibar11-2009
Some College (No Degree) - Advance Certificate of Secondary Education
LUMUMBA SECONDARY SCHOOL
ZANZIBARSome College (No Degree) - Certificate of Secondary Education
HAMAMNI SECONDARY SCHOOL
ZANZIBARSome College (No Degree) - Certificate of Primary Education
MWEMBE MAKUMBI PRIMARY SCHOOL
ZANZIBARSkills
- Relationship Building
- Shift Scheduling
- Reporting familiarity
- Customer Service
- Relationship building and management
- Branch Operations Management
- Work Prioritization
- Sales Development
- Business Development
- Banking
- Product Training
- Client Relationship Management
Accomplishments
- Best in Customer Service 2013
- Best in Risk and Compliance 2020
Certification
- Agency Banking Training
- Customer Experience training
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Reading different articles.
Timeline
BRANCH MANAGER
CRDB BANK PLC
03.2021 - Current
Manager Customer Services
CRDB BANK PLC
04.2019 - 02.2021
Bank Branch Controller Geita Branch
CRDB BANK PLC
11.2016 - 03.2019
Bank Officer
CRDB BANK PLC
01.2010 - 10.2016
Master of Arts - Bachelor of Arts And Social Science in Economics
Zanzibar University
Some College (No Degree) - Advance Certificate of Secondary Education
LUMUMBA SECONDARY SCHOOL
Some College (No Degree) - Certificate of Secondary Education
HAMAMNI SECONDARY SCHOOL
Some College (No Degree) - Certificate of Primary Education
MWEMBE MAKUMBI PRIMARY SCHOOL
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