AMANDA JUSTINE KUSSAGA
Summary
Accomplished HR professional with expertise in recruitment, onboarding, and employee relations. Demonstrates proficiency in performance management, staff development, and HR policy implementation. Skilled in payroll administration, HRIS management, and office administration. Experienced in ISO 9001:2015 internal auditing and QMS implementation. Passionate about creating structured, compliant and people-centered work environment.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work history
HR & Administration Officer
ESL East Africa
04.2024 - 06.2025
- Oversee end-to-end HR functions including recruitment, onboarding, contract management, performance evaluations, leave administration and employee exits.
- Lead implementation of the Quality Management System (QMS) and serve as a trained Internal Auditor for ISO 9001:2015.
- Manage the Future Leaders Program (FLP) including intern onboarding, project coordination, mentorship tracking, and Alumni engagement.
- Coordinate staff development initiatives by conducting Training Needs Analysis, preparing annual training calendars, managing training budgets, and conducting post-training evaluations.
- Facilitate performance management cycles: mid-year and annual reviews, performance improvement plans, and tracking departmental KPIs.
- Handle HR internal customer experience by managing disciplinary processes, promoting staff welfare, conducting quarterly engagement meetings and surveys.
- Provide administrative support including procurement planning, office supplies, supplier compliance, and asset management.
- Managing compliance with Labor Laws, OSHA Standards and company HR policies through audits and and regular sensitization.
- Ensure timely renewal of licenses, insurance and medical covers, and coordinate CSR activities in collaboration with internal committees.
- Maintain accurate and up-to-date employee records and oversee biannual staff file audits to ensure compliance and documentation integrity.
- Support risk management by participating in biannual updates of the stakeholder and risk matrices.
HR & Administrative Executive
OTAPP Agency Company Ltd
01.2023 - 01.2024
- Led full spectrum HR operations including recruitment, onboarding, contract management and employee exit processes.
- Oversaw performance management initiatives and facilitated employee development plans.
- Coordinated administrative functions including meeting scheduling, travel logistics, and office supply management to ensure smooth daily operations.
- Managed employee relations by addressing workplace conflicts and promoting a positive and productive work culture.
- Developed and implemented HR policies and procedures in line with Labor Laws and regulatory requirements.
- Conducted training sessions on organizational policies and compliance to improve staff awareness and adherence.
- Maintained and updated the Human Resource Information System (HRIS) to ensure accurate employee data and documentation.
- Supervised office operations including facility coordination, administrative staff oversight, and general operational support.
- Initiated and managed Performance Improvement Plans and disciplinary actions.
- Built and maintained professional relationships with HR service providers, legal counsel, consultants, and internal stakeholders.
- Monitored departmental KPIs and collaborated with teams to ensure progress toward strategic goals.
- Handled payroll processing, salary reviews, and issuance of pay slips, ensuring accuracy and confidentiality.
- Supported Finance in handling secure company transactions and financial documentation.
- Assisted in budget preparation and expense tracking, contributing to financial control.
Customer Service Executive
OTAPP Agency Company Ltd
08.2022 - 12.2022
- Provided front-line support to customers via multiple channels, resolving queries and issues promptly.
- Assisted with event ticketing services and account management for online platform users.
- Collaborated with internal teams to escalate and resolve complex customer issues in a timely and effective manner.
- Analyzed customer feedback to identify service gaps and recommend improvements to the online ticketing platform.
- Assisted customers with ticket purchases, account setup, and event-related questions across multiple communication channels.
- Delivered professional and personalized support to both new and existing clients, fostering strong client relationships.
- Proactively resolved complaints through effective communication and problem-solving strategies.
- Maintained up-to-date and accurate customer records by updating account details after each interaction.
HR Intern
Clouds Media Group
07.2021 - 10.2021
- Assisted with drafting HR documentation, file organization, and responding to staff HR queries.
- Participated in onboarding, exit interviews, and observed general HR functions.
Education
Bachelor of Commerce - Human Resource Management
University of Dar es Salaam
11.2019 - 07.2022
Advanced Level Education -
Bwiru Girls Secondary School
07.2017 - 05.2019
Ordinary Level Education -
St. Marie Eugenie Secondary School
01.2013 - 12.2016
Primary Education -
Mwereni Primary School
01.2006 - 09.2012
Skills
- Recruitment, Onboarding & Employee Relations
- Performance Management & Staff Development
- HR Policy Implementation & Compliance
- Payroll Administration & HRIS Management
- Office Administration & Procurement Coordination
- ISO 9001:2015 Internal Auditing & QMS Implementation
- Communication, Confidentiality & Problem-Solving Skills
Referees
Esther Mbuya - Express Chartering & Shipping Limited
Country Director
esther.mbuya@esl-eastafrica.com
+255 785 888 884
Rogers Mahanyu - OTAPP Agency Company Limited
Chief Executive Officer
rogers.mahanyu@gmail.com
+255 754 267 689
Elikimbilio Kitoi - Clouds Media Group Company
Head of Human Resources & Administration
kitoi@cloudsmedia.co
+255 782 094 628
Timeline
HR & Administration Officer
ESL East Africa
04.2024 - 06.2025
HR & Administrative Executive
OTAPP Agency Company Ltd
01.2023 - 01.2024
Customer Service Executive
OTAPP Agency Company Ltd
08.2022 - 12.2022
HR Intern
Clouds Media Group
07.2021 - 10.2021
Bachelor of Commerce - Human Resource Management
University of Dar es Salaam
11.2019 - 07.2022
Advanced Level Education -
Bwiru Girls Secondary School
07.2017 - 05.2019
Ordinary Level Education -
St. Marie Eugenie Secondary School
01.2013 - 12.2016
Primary Education -
Mwereni Primary School
01.2006 - 09.2012
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