STEM enthusiast
Alphoncine Emmanuel Nkuni
DP World Dar es Salaam Limited
Dar es Salaam,Dar es Salaam
Summary
Detail-oriented IT professional with a solid foundation in multimedia technology and hands-on experience in technical support, cybersecurity, and networking. Committed to advancing expertise in information technology while delivering innovative solutions that benefit the community.
3
Certification
3
Years of experience
3
years of post-secondary education
Work History
IT Support Service Technician
1 Year 10 Months- Resolved hardware and software issues faster through technical support and troubleshooting.
- Supported reliable computer systems and reduced user disruptions through routine maintenance.
- Facilitated onboarding of IT equipment through setup and configuration support.
- Installed and supported company SIP network.
- Improved network visibility and procurement coordination through active monitoring support.
- Tracked IT assets with detailed records for accurate management.
- Resolved customer service issues by managing queue system to enhance user experience.
- Built stronger cybersecurity awareness and online presence through training materials and website development.
IT Technical Support Intern
7 Months- Supported port authority staff with desktop, printer, and email troubleshooting.
- Installed operating systems, applications, and updates on workstations.
- Configured user accounts, passwords, and access permissions for internal systems.
- Assisted network checks for LAN, internet, and connectivity problems.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Resolved internet connection problems for users both inside and outside of the office network.
- Upgraded existing hardware components as per company needs.
Education
Bachelor of Science - Multimedia Technology and Animation
- Field(s) of study: Information and Communication Technologies:
- Information and Communication Technologies (ICTs) not further defined
- Level in EQF: EQF level 6
Skills
User support
Ticket administration
Incident response
IT training support
Cybersecurity awareness
Endpoint protection strategies
Endpoint device management
Software configuration
Administration of Microsoft SharePoint
Expertise in IBM Maximo
Project execution
User interface design
Security practices
Microsoft Office proficiency (MOS)
Personal Information
- Date of Birth: 2000-02-03
- Gender: Female
- Nationality: Tanzanian
- Work Permit: German
- ID Type: National Identity
- ID Number: 20000203141100000217
Certification
- [Cisco Networking Academy], 2021-07 Cybersecurity Essentials
- [Google, 2025-06 ] Foundations of Project Management
- [Epvate & Fortune] IT Infrastructure, Digital and Ethical Hacking Skills, 2025-10
HOBBIES AND INTERESTS
Music, I love to sing and I love listening to good music., Art, I enjoy panting and drawing., Travelling and Adventure, I love being in nature.
Disclaimer
I believe in dreams and that the sky is not the limit, it's just the aerial view, if i believe in it then I can achieve it. Dar es Salaam, Tanzania, 17/11/2025 Alphoncine Emmanuel Nkuni
Timeline
IT Support Service Technician
DP World Dar es Salaam Limited
01.2025 - Current
IT Technical Support Intern
Tanzania Ports Authority
09.2023 - 04.2024
University of Dodoma
Bachelor of Science from Multimedia Technology and Animation
10.2020 - 07.2023