ALMA MBEGA RUWA
Dar es Salaam,TANZANIA
Summary
Hardworking and results-driven individual with a background in banking and finance, possessing strong analytical, problem-solving, customer service, and communication skills. Demonstrates the ability to work effectively in teams, and manage tasks with attention to detail. Passionate about learning and applying knowledge in real work environments to support organizational goals and personal growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Field Trainee
CRDB BANK PLC
DAR ES SALAAM, TANZANIA
08.2024 - 09.2024
- Supported daily banking operations through customer service interactions.
- Updated and maintained customer accounts with accurate information.
- Collaborated with team members to resolve client inquiries promptly.
- Participated in training sessions to learn banking policies and procedures.
- Handled administrative tasks including filing and data entry as needed.
Field Trainee
TANZANIA COMMERCIAL BANK
DAR ES SALAAM, TANZANIA
07.2024 - 08.2024
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand the bank performance.
Field Trainee
CRDB BANK PLC
ARUSHA, TANZANIA
07.2023 - 09.2023
- Resolved customer complaints through effective communication strategies.
- Educated clients on banking products and services available to them.
- Supported branch operations by managing cash handling procedures.
- Performed daily reconciliation of cards from branch sales officer.
Education
Bachelor of Science - Banking And Finance
THE INSTITUTE OF FINANCE MANAGEMENT (IFM)
DAR ES SALAAM11-2025
Skills
- Effective communication
- Teamwork and interpersonal skills
- Proficient in Microsoft Excel, Word, and PowerPoint
- Problem resolution
- Organisation and time management skills
- Multitasking
- Customer service
- Microsoft Excel
- Data entry
- Banking operations
- Team collaboration
Languages
Swahili
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Certification
- Application of Microsoft Excel for financial statements preparation
Dar es Salaam CPA Review Center (DCRC)
- Basic computer application
JR Institute of Technology, Arusha
References
References available upon request.
Timeline
Field Trainee
CRDB BANK PLC
08.2024 - 09.2024
Field Trainee
TANZANIA COMMERCIAL BANK
07.2024 - 08.2024
Field Trainee
CRDB BANK PLC
07.2023 - 09.2023
Bachelor of Science - Banking And Finance
THE INSTITUTE OF FINANCE MANAGEMENT (IFM)