Summary
Overview
Work History
Education
Skills
Languages
Referees
Reference
Timeline
Generic
Ally Said Bendera

Ally Said Bendera

Marketing
Dar Es Salaam ,Tanzania

Summary

Dynamic Customer Service Supervisor with a proven track record at Swissport T Plc, adept at enhancing service quality through strategic analysis and team leadership. Skilled in conflict resolution and employee training, I successfully identified process improvements that elevated customer satisfaction by 20%, fostering a collaborative environment across departments.

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

Transworld aviation ltd company
Zanzibar , Tanzania
03.2022 - 04.2023
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.

Customer Service Supervisor

Swissport T Plc
Dar Es Salaam , Tanzania
05.2013 - 07.2021
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.

Education

Bachelor Degree in Marketing -

College of Business Education
Dar Es Salaam
11-2013

Skills

  • Team leadership
  • Service improvement
  • Customer relationship management
  • Customer feedback
  • Conflict resolution
  • Process improvement

Languages

Swahili
First Language
English
Advanced (C1)
C1
Swahili
Proficient (C2)
C2

Referees

1. Name :             Patrick Mahimbo

Organization:  KLm station manager

Zanzibar

Mobile:             0712307188

Email:                mangaghoo@gmai.com

2.Name:             Fatma Abdallah

Organization:   Businesswomen

Mobile:           0615986669

Email:            Sonizmohamed@gmail.com

3.Name :            Debora Frank

Organization: Temeke Municipal council

Mobile:            0714 114602

Email:            Frankdebora85@gmail.com

Reference

I Ally Bendera consent to the processing of my personal data for the position to which i am applying.

……………,,………

Ally Bendera

Date: 24/02/2026.

Timeline

Customer Service Supervisor

Transworld aviation ltd company
03.2022 - 04.2023

Customer Service Supervisor

Swissport T Plc
05.2013 - 07.2021

Bachelor Degree in Marketing -

College of Business Education
Ally Said Bendera Marketing