Ally Mussa
Dar es Salaam,Tanzania
Summary
A dedicated professional with expertise in cybersecurity principles and fraud detection software proficiency, skilled in customer behavior profiling and fraud identification techniques. Demonstrates strong customer service abilities, ensuring effective communication and resolution of issues. Committed to advancing career goals within the cybersecurity domain by leveraging analytical skills to enhance organizational security measures.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Fraud analyst
Standard Chartered Bank
Dar es Salaam, Dar es Salaam Region
06.2023 - Current
- Monitored customer transactions to detect any abnormalities or discrepancies that could indicate fraudulent activity.
- Reviewed customer accounts to spot suspicious behavior.
- Implemented new anti-fraud measures, resulting in enhanced security protocols.
- Liaised with other departments, ensuring accurate information exchange about potential risks.
Digital banking and Atm proximity Manager
Standard Chartered Bank
Dar es Salaam, Dar es Salaam Region
02.2021 - 06.2023
- General ATM management and digital branches, hence improving ATM - Uptime TAT for more than 90%
- Digital account rectifications and mobile app specialist
Client Centre Executive
Standard Chartered Bank
Dar es Salaam, Tanzania
02.2019 - 03.2021
- Introduced new product lines to increase company visibility in the market. Digital banking accounts opening
- Achieved increased customer satisfaction with focused marketing campaigns. Supervisor for SCB social media platforms. Receiving calls from clients also doing call selling for personal loans and Insurance
Information technology Operation Officer
Standard Chartered Bank
Dar es Salaam, Dar es Salaam Region
07.2017 - 11.2018
- Project of Retail Bank Individual Customer Data Remediation/RBICDR Project
- Amending of wrong captured information in bank's core systems
- Individual Customer Signature capturing and Account Validation.
KYC Consultant
Stanbic bank
DAR ES SALAMM, TANZANIA
10.2015 - 07.2016
- Built strong customer relationships to foster loyalty and repeat business.
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Recommended improvements on business processes for optimised performance especial in KYC from 30% to 80% .
Education
Ordinary level - Commerce
Twayyibat Islamic Secondary School
Dar Es Salaam 01.2006 - 09.2009
A-Levels - Arts with Business
Jitegemee High School
Dar Es Salaam 06.2010 - 06.2012
Associate of Science - Policy, Planning and Management
University of Dodoma
Dodoma 10.2012 - 07.2015
Certificate of Banca Insurance -
IFM
Dar Es Salaam 08.2022 - 08.2022
Skills
- Cybersecurity principles
- Fraud detection software proficiency
- Customer behaviour profiling
- Fraud identification techniques
- Customer Service
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Languages
English
Upper intermediate
Swahili
Native
Arabic
Beginner
Affiliations
- Travel, Football
References
References available upon request.
Timeline
Fraud analyst
Standard Chartered Bank
06.2023 - Current
Certificate of Banca Insurance -
IFM
08.2022 - 08.2022
Digital banking and Atm proximity Manager
Standard Chartered Bank
02.2021 - 06.2023
Client Centre Executive
Standard Chartered Bank
02.2019 - 03.2021
Information technology Operation Officer
Standard Chartered Bank
07.2017 - 11.2018
KYC Consultant
Stanbic bank
10.2015 - 07.2016
Associate of Science - Policy, Planning and Management
University of Dodoma
10.2012 - 07.2015
A-Levels - Arts with Business
Jitegemee High School
06.2010 - 06.2012
Ordinary level - Commerce
Twayyibat Islamic Secondary School
01.2006 - 09.2009
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