Ally Abdirahaman
Dar Es Salaam
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
4
4
years of professional experience
Work History
Operations Manager
Faras Tanzania
Dar Es Salaam
05.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Measured and reviewed performance via KPIs and metrics.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Station Manager
Petroafrica limited
Arusha
12.2020 - 05.2023
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Offloading fuel trucks and maintaining accurate records of all incoming loaded fuel trucks.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Performed quality assurance tests on products prior to offloading or delivery to customers.
- Provided technical support for staff members in the use of computer systems related to the station's operations.
- Prepared monthly sales forecasts based on past trends and current market conditions.
- Implemented new technologies into existing processes to improve operational efficiencies.
- Managed accounts receivable activities such as invoicing customers and tracking payments received.
- Developed strategies for improving customer satisfaction ratings by implementing new services or programs.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
- Participated in employee relations investigations to resolve issues effectively.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Reviewed operational and financial reports to meet station goals and objectives.
- Reconciled expenses to coincide with approved budgets.
Education
High School Diploma -
Miono High School
Pwani, Tanzania05-2017
Skills
- Workflow Optimization
- Performance reporting
- Data Analysis
- Performance monitoring
- Incidents management
- Management information systems
- Performance Evaluations
- Operations Oversight
- Problem-Solving
Affiliations
- Hobbies: I enjoy painting and photography, which allow me to express creativity and appreciate the beauty around me.
- Reading: I set aside time each week to explore various genres, from fiction to self-improvement, broadening my perspective.
- Quality Time: I make it a priority to spend time with family and friends, whether through weekly dinners or outdoor activities.
- Community Engagement: Volunteering at local charities helps foster connections and gives back to the community.
- Time Management: I set clear boundaries between work and personal time, ensuring I can fully engage in both areas without feeling overwhelmed.
Accomplishments
- We did received our first awards as the best innovative in transport & mobility due to qualities we had beating our competitors
Languages
Swahili
First Language
English
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
References
References available upon request.
Timeline
Operations Manager
Faras Tanzania
05.2023 - Current
Station Manager
Petroafrica limited
12.2020 - 05.2023
High School Diploma -
Miono High School
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