Allen Katabwa
Dodoma,03
Summary
Proven leader in sales and marketing, I significantly enhanced brand visibility and sales volume at ClicknFly Agencies Ltd by integrating innovative strategies and fostering strong client relationships. Expert in social media management and contract negotiation, I excel in driving business growth and maintaining high customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Sales and Marketing Manager
ClicknFly Agencies Ltd
01.2024 - Current
- Developed and implemented sales strategies to target potential customers.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Analyzed competitor activities in the market and identified opportunities for growth.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Provided regular updates on progress of activities related to sales and marketing operations to senior management.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
- Enhanced sales volume through skilled support to both new and inactive customers.
Sales and Marketing Officer II
Air Tanzania Co Ltd
01.2020 - 12.2023
- Efficiently managed the process of confirming and reconfirming tickets for clients on ATCL flights, adhering to carrier guidelines and meeting customer satisfaction.
- Give fare quotes to all ATCL clients including group quotations and bookings.
- Ensure daily sales reports and sales dispatches are submitted in accordance to company procedures.
- Give clients correct flight details and information.
- Protect and enhance revenue collection to meet ATCL expectations.
- Market and promote ATCL products.
- Demonstrated a comprehensive understanding of ATCL's new products and information, including schedules, special fares, and Frequent Flier program.
- Effectively communicate relevant aspects of customer service internally and externally to meet customer expectations.
Sales Representative
Mega Beverages Co. Ltd
01.2017 - 01.2019
- Handled the end-to-end process of receiving and processing book orders from a diverse range of distributors and retailers.
- Developed and implemented effective sales strategies to increase customer base and profitability.
- Organized events to promote company products or services.
- Coordinated with marketing teams to create promotional materials, such as brochures, flyers, and advertisements.
- Monitored competitor activities in the market and provided reports on trends or changes in the industry.
- Developed long-term relationships with clients through excellent customer service practices.
- Prepared monthly reports on sales performance results against targets set.
- Coached, developed and motivated team to achieve revenue goals.
Procurement Officer
Maktech & Tel. Co. Ltd
01.2015 - 01.2017
- Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations.
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly.
- Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels.
- Conducted market research in order to identify potential suppliers and obtain competitive bids from them.
- Negotiated contracts with vendors in order to secure the most favorable terms possible.
- Reviewed requisitions submitted by internal stakeholders for accuracy and completeness.
- Maintained an up-to-date database of approved suppliers along with their contact information.
Customer Service and Sales Representative
TIGO
01.2013 - 01.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Care
Airtel
01.2012 - 01.2013
- Communicated details about products and services to customers
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Responded promptly to incoming phone calls from customers seeking assistance.
- Performed data entry tasks related to tracking orders, updating records.
- Created detailed documentation regarding all customer interactions for reference purposes.
- Recorded details of all inquiries, complaints and comments.
- Promoted available products and services to customers during service, account management and order calls.
- Generated reports on customer satisfaction levels and sales performance metrics.
Education
BBA - Business Administration
St.Augustine University of Tanzania
Mwanza, Tanzania07.2012
Advanced Level Education
Loyola High School
Dar Es Salaam, Tanzania01.2009
Ordinary Level Education
Pandahill Secondary School
Mbeya, Tanzania01.2006
Primary Level Education
Mapambano Primary School
Dar Es Salaam, Tanzania12.2002
Skills
- Team Leadership
- Social Media Management
- Business growth and retention
- Sales Tracking
- Rapport and relationship building
- Contract negotiation expertise
Referees
- Hon.Amb. Maulidah.B. Hassan
Ambassador of the United Republic of Tanzania
Mobile No: +255713824931
Email: maulidahmohammed@yahoo.com
- Ms. Halima Kihara Mbusso
Finance and Administration Manager,Tanzania Standard NewsPaper
Mobile No: +255713792015
Email: halima.mbusso@tsn.go.tz
- Mr. Augustino Maganyiro,
Station Manager, Air Tanzania Co.Ltd
Mobile No: +255652666062
Email: augustino.maganyiro@airtanzania.co.tz
- Mr.Mathias Rutaguza
Finance Manager, Temesa
Mobile No: +255713534735
Email: rutaguza@yahoo.com
Languages
Swahili
Native language
English
Advanced
C1
Timeline
Sales and Marketing Manager
ClicknFly Agencies Ltd
01.2024 - Current
Sales and Marketing Officer II
Air Tanzania Co Ltd
01.2020 - 12.2023
Sales Representative
Mega Beverages Co. Ltd
01.2017 - 01.2019
Procurement Officer
Maktech & Tel. Co. Ltd
01.2015 - 01.2017
Customer Service and Sales Representative
TIGO
01.2013 - 01.2015
Customer Care
Airtel
01.2012 - 01.2013
BBA - Business Administration
St.Augustine University of Tanzania
Advanced Level Education
Loyola High School
Ordinary Level Education
Pandahill Secondary School
Primary Level Education
Mapambano Primary School
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