Alistides Isack
Dar Es Salaam
Summary
Seasoned IT Technician with a robust background at Bank of Tanzania, adept in technical support and incident management. Excelled in system administration and software configuration, enhancing system efficiency by 30%. Renowned for exceptional organizational skills and the ability to deliver user training effectively. Demonstrates a unique blend of technical proficiency and interpersonal communication, ensuring high client satisfaction.
Overview
16
16
years of professional experience
Work History
IT Technician
Bank of Tanzania
Mtwara
11.2014 - Current
- Company Overview: Bank of Tanzania
- Answer questions or resolve Computer Problems for clients in person via telephone or from remote location
- Recording incidents and providing support to the users and escalate incident report to required groups and monitor as defined in SLA
- Provides technical assistance to computer hardware and software, including printing, installation, word-processing, electronic mails and operating systems
- Installing and performing maintenance and repairs on hardware and Peripheral equipment
- Oversee the daily performance of computer systems, Setup equipment for employee, ensuring proper installation of cable, operating system and appropriate software
- Answer users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location.
- Setting up computer systems that are delivered to customers.
- This include installing the operating system
- Configuring and troubleshooting VoIP deskphones
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Update and communicate with users about reported problem progress
- Technical Support Essential
- Service Desk and Incident Management
- Good Organizations Skills
- Ability to Prioritise Workload
- Work to Tight Deadlines
- Ability to communicate clearly and produce clear written work.
- Experience of Delivering Training
- Ability to Relate to Different People in a Variety of Settings
IT Support Specialist
SoftNet Technologies Limited
02.2009 - 11.2014
- Company Overview: Supporting Vodacom Tanzania Limited
- Answer questions or resolve Computer Problems for clients in person via telephone or from remote location
- Recording incidents and providing support to the users and escalate incident report to required groups and monitor as defined in SLA
- Provides technical assistance to computer hardware and software, including printing, installation, word-processing, electronic mails and operating systems
- Installing and performing maintenance and repairs on hardware and Peripheral equipment
- Oversee the daily performance of computer systems, set up equipment for employees, ensuring proper installation of cables, the operating system, and appropriate software.
- Answer users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location.
- Setting up computer systems that are delivered to customers.
- This include installing the operating system
- Configuring and troubleshooting VoIP deskphones
- Update and communicate with users about the reported problem's progress.
- Supporting Vodacom Tanzania Limited
- Technical Support Essential
- Service Desk and Incident Management
- Good Organizations Skills
- Ability to Prioritise Workload
- Work to Tight Deadlines
- Ability to communicate clearly and produce clear written work.
- Experience of Delivering Training
- Ability to Relate to Different People in a Variety of Settings
- Self-Motivated
Education
Bachelor of Science - Computer Engineering
Dar Es Salaam Institute of Technology
Dar Es Salaam01-2014
Diploma in Computer Engineering -
Dar Es Salaam Institute of Technology
Dar Es Salaam01.2008
Certificate of Secondary Education Examination -
Musoma Technical Secondary School
Mara11-2004
Skills
- Technical Support
- Service Desk and Incident Management
- Mobile device management
- IT asset management
- System administration
- Software configuration
- Peripheral maintenance
- Peripheral repair
- Desktop technical support
- User training
- Hardware installation
- Software updating
- Application support
References
- Mr. Ceaser Edmund, System Administrator, National Identity Authority (NIDA), P.O Box 12324, Dar Es Salaam, +255753378578, Ceaser.edmund@nida.org.tz
- Mr. Lazaro Kabyemera, Technology Security Officer, Vodacom Tanzania Limited, P.O Box 9184, Dar Es Salaam, +255 754711301, kabyemera@vodacom.co.tz
- Mr. Moses Mwasaga, Head of Department, Computer Studies, P.O Box 2958, Dar Es Salaam, +255 754461965, Mmwasaga@dit.ac.tz
Languages
- English
- Swahili
Personal Information
- Date of Birth: 09/29/83
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Married
Languages
English
First Language
Swahili
Beginner
A1
Timeline
IT Technician
Bank of Tanzania
11.2014 - Current
IT Support Specialist
SoftNet Technologies Limited
02.2009 - 11.2014
Bachelor of Science - Computer Engineering
Dar Es Salaam Institute of Technology
Diploma in Computer Engineering -
Dar Es Salaam Institute of Technology
Certificate of Secondary Education Examination -
Musoma Technical Secondary School
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