Ali Ali
Summary
Seeking a position to utilize my skills and abilities in the business Industry that will offer professional growth while being resourceful, Innovative and flexible for development of your company and my career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Zanzibar aviation services travel trade ltd
Zanzibar, Tanzania
08.2025 - Current
- Assisted in coordinating daily operational tasks for travel services.
- Supported team in managing customer inquiries and bookings efficiently.
- Learned safety protocols and procedures for handling travel equipment.
- Collaborated with colleagues to streamline service delivery processes.
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
- Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
- Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
- Analyzed charts and computers to calculate load weights for aircraft compartments.
Ground Service Agent
Qatar Airways
Zanzibar, TZA
12.2023 - 12.2024
- Working at checking in counter welcoming passengers to the counter before their journey.
- Working at checking in counter assisting customer Checking in, documents verification and making sure all airlines procedure has been followed.
- Check passengers tickets and passports against a passenger list.
- Assign seats to passengers, provide boarding passes to passengers and prepare any necessary customs paperwork.
Acting customer service Team lead
DNATA Zanzibar Aviation
12.2022 - 07.2023
- Maintain accurate records of customer interactions and transactions.
- Maintain a high level of customer satisfaction by providing accurate and helpful responses.
- Ensure staff and customers following safety and security procedure during departure and arrival.
- Resolves Customer complaints quick and efficient.
Load Controller and Customer Service Agent
Zanzibar Aviation Service & Travel trade Ltd (ZAT)
08.2015 - 12.2022
- Prepare all documents related to flight and other tasks related to operation in day to day basis such as Load controller, check-in process, boarding gate operation, and baggage services.
Education
Altea CM System certificate -
O.R Tambo Inter Airport
JohannesburgComputer introduction program's -
SUZA the State University Of Zanzibar
Airfare, & ticketing Certificate -
Career center of Zanzibar
ZanzibarCertificate of Secondary Education Examination (CSEE) -
Al-Haramyn International School
Certificate Of Primary Education (CPEE) -
Midway School
Skills
- Altea cm
- Sabre
- Departure Control System (DCS)
- Quick Checking
- Customer Services
- Inbound Customer services
- Customer Relation
- Call Documentation
- Data Entry
- Senior Leadership Support
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Load planning
- Safety compliance
- Customer satisfaction
- Document verification
- Operations coordination
- Service delivery optimization
- Flight documentation
- Team leadership
- Problem solving
- Time management
- Process improvement
- Safety oversight
- Incident reporting
Certification
- Tanzania civil aviation authority, Trying centre ISO 9001:2008 Ciao new flight plan format course (certificate)
- Weight and Balance Licence, ATR42/72
- Weight and Balance Licence, Q400
Hobbies and Interests
Travel the world
References
- ISLAM RADWAN, +255 68 473 1910, Qatar Airways - Airport Service Manager
- HASSAN MUSSA HASSAN, +255 777 410 114, Zanzibar Aviation Services & Travel Trade LTD
Languages
- English
- Swahili
Languages
Swahili
Beginner
A1
English
Beginner
A1
Timeline
Operations Supervisor
Zanzibar aviation services travel trade ltd
08.2025 - Current
Ground Service Agent
Qatar Airways
12.2023 - 12.2024
Acting customer service Team lead
DNATA Zanzibar Aviation
12.2022 - 07.2023
Load Controller and Customer Service Agent
Zanzibar Aviation Service & Travel trade Ltd (ZAT)
08.2015 - 12.2022
Altea CM System certificate -
O.R Tambo Inter Airport
Computer introduction program's -
SUZA the State University Of Zanzibar
Airfare, & ticketing Certificate -
Career center of Zanzibar
Certificate of Secondary Education Examination (CSEE) -
Al-Haramyn International School
Certificate Of Primary Education (CPEE) -
Midway School