Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
Generic
Ali Ali

Ali Ali

Arusha

Summary

F&B Manager, well equipped with extensive experience in F&B outlets management. Employs excellent leadership skills and multi-tasking ability. Demonstrated ability to improve guest satisfaction, team morale, increase revenue, and reduce costs. Team-oriented and talented with adaptable personality in fulfilling desired results in high excellency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

F&B Manager

Hotel Verde- Azam Luxury Resort & Spa
Zanzibar
10.2023 - Current
  • Oversee the training and development of food and beverage staff
  • Ensure compliance with all health and safety regulations
  • Coordinate with other departments
  • Represent the hotel at any industry events
  • Oversee the implementation of new food and beverage concepts
  • Manage the budget with the Executive Chef for the food and beverage department
  • Resolve customer complaints.

F&B Manager

Mount Meru Hotel
United Republic of Tanzania
01.2023 - 08.2023
  • Manage the food and beverage department in collaboration with Head Chef
  • Conduct pre-shift briefings with F&B team
  • Deliver brand promise guest service
  • Handle guest complaints and inquiries
  • Build long-lasting guest relationships
  • Work closely with supervisory personnel.

Restaurants Manager

Mount Meru Hotel
United Republic of Tanzania
05.2022 - 08.2023
  • Schedule restaurants team to Business
  • Conduct pre-shift briefings with F&B team
  • Deliver brand promise guest service
  • Handle guest complaints and inquiries
  • Build long-lasting guest relationships
  • Utilize the P.O.S System (P.O.S) as prescribed
  • Work closely with supervisory personnel.

F&B Host Pool-Bar

Grand Hyatt Abu Dhabi
United Arab Emirates
11.2019 - 01.2022
  • Deliver personal and genuine service to inspire repeat visits
  • Greet and welcome guests promptly in a warm and friendly manner
  • Arrange Table and restaurant reservations for guests via calls and emails
  • Entertain guests and make them feel special by taking care of all their requirements
  • Upsell and manage positive guest experience and create regular guests
  • Handle guest payment transactions
  • Run weekly and monthly inventories.

F&B Outlets Team leader

Hyatt Regency
United Republic of Tanzania
04.2019 - 11.2019

F&B Outlets Team leader

Park Hyatt Zanzibar
Zanzibar
01.2015 - 02.2019

Restaurant Captain

Sea Cliff Resort & Spa
Zanzibar
01.2014 - 12.2014

Education

Skills

  • Menu planning
  • Revenue / upselling
  • Micros/ POS
  • Opera PMS
  • Guest Satisfaction
  • Complain/ conflict handling
  • Ability to motivate staff and maintain good relations
  • Hotel Promotion on social medias- LinkedIn & Instagram
  • Negotiation
  • Events planning
  • Solid food and beverage products knowledge
  • Delegating tasks and multi-tasking
  • Team building and coaching
  • Team scheduling
  • Conflict/ complains managing and creating positive customer experience
  • Well versed in Microsoft Office (Word, Excel, and Outlook,)
  • Fluent in English and Swahili Language

Certification

  • Computer application certificate- Tanzania
  • English Course certificate- Tanzania
  • Essential Food Handlers training- Abu Dhabi, UAE

References

  • Shane Lionel Nash, Assistant Outlet manager, Grand Hyatt Abu Dhabi, shane.nash@hyatt.com
  • Garry Friend, General Manager, Hyatt Regence, Dare salaam, garryfriend@hyatt.com
  • Jonathan Cox, General Manager, Mount Meru Hotel, jonathan.cox@mountmeruhotel.co.tz

Affiliations

  • Cooking
  • Fitness/ Gym
  • Jogging outdoors
  • Traveling

Timeline

F&B Manager

Hotel Verde- Azam Luxury Resort & Spa
10.2023 - Current

F&B Manager

Mount Meru Hotel
01.2023 - 08.2023

Restaurants Manager

Mount Meru Hotel
05.2022 - 08.2023

F&B Host Pool-Bar

Grand Hyatt Abu Dhabi
11.2019 - 01.2022

F&B Outlets Team leader

Hyatt Regency
04.2019 - 11.2019

F&B Outlets Team leader

Park Hyatt Zanzibar
01.2015 - 02.2019

Restaurant Captain

Sea Cliff Resort & Spa
01.2014 - 12.2014

  • Computer application certificate- Tanzania
  • English Course certificate- Tanzania
  • Essential Food Handlers training- Abu Dhabi, UAE
Ali Ali